Which HR processes scare you the most?

Do you know what day it is??? The “H” Words Today is October 31, and [...]

Why Employee Experience trumps Tier Zero Resolution

Any discussion about employee Self-service Portals is bound to focus on maximizing Tier Zero Resolution and [...]

Why so many companies can’t get the employee experience right.

Every company wants to deliver a better employee experience.  According to Matthew Wride, the employee [...]

“C” is for Conference and Collaboration

It’s conference season in the world of HR Technology.  There was Workday Rising, and HR [...]

2 Reasons why more HR Service Centers are offering Chat

Tier-zero resolution (TZR, if you’re into acronyms) was, and in many respects still is the [...]

If you’ve ever used an electronic signature, you know how cool it is.

During the course of employment, employees are frequently required to sign documentation. It begins with the [...]

Hey Vendors, The Show isn’t about us!

Day 2  at the HR Tech Expo. The Product Expo at HR Tech reminds me [...]

What are the top 5 product categories at HR Tech this year?

On this the eve of the 2016 HR Technology Conference and Exposition, I thought it [...]

Documentation and Digitalization – a Problem and Opportunity for HR Service Delivery

Here are four frightening facts about HR documentation: According to PricewaterhouseCoopers, finding a lost document will [...]

3 Reasons why you should share your SLA’s with your customer

There have been many conversations over the years with service center leaders about their Service Level [...]