Neocase HR Ready is designed to support your service center in its initial stage of automation, expand but also adapt to your evolving requirements.
Rapid ROI with entry level pricing
Pre-configured for fast go-live
Improve employee satisfaction
Personalized to your organization
An organization’s structure, employee profiles, multiple
geographies and languages all make it difficult to deliver
simple, consistent and efficient HR service.
Neocase HR Ready can be easily configured to address
your complex organizational requirements to overcome
Grow your business faster with our HR modules
Neocase HR Ready is the only solution designed for midsized organizations with rapid implementation timelines while keeping open a path to add capabilities as your HR organization or service center matures.
- Self-service Portal
- HR Case Management
- Satisfaction Management
- Personalized Knowledge Base
- Email Management
- Reporting & Analytics
Empower employees & managers to be self-sufficient, any time, from any device
Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.
Improve operational efficiency and productivity of the HR organization
The collaborative Case Management tools in Neocase HR Ready will enable your HR organization to tap into the right resources to easily and efficiently resolve even the most complex cases. What's more, Neocase connectors automatically file documents collected within the Case Management process into Enterprise Document Management (EDM) or ERP systems.
Capture employee feedback through configurable surveys & improve satisfaction with insightful reports
The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.
Use employee data to deliver more relevant and personalized results for a better employee experience
Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that an HR organization sets out to achieve, it relies on the Knowledge Base to deliver. The personalized Knowledge Base in Neocase HR Ready delivers over 80% Tier 0 Resolution rate.
The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.
Gain new business insights to make the right changes to improve quality & results
Neocase HR Ready comes with 34 KPI's and 50+ pre-built reports to help you to continually improve your organization's performance. The graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.
Extensible for the future
Neocase HR Ready is designed so you can incrementally add automated processes
& functional components as your HR or service organization evolves and matures.
Business Process Automation
Individual processes can be added to Ready as needed to increase HR productivity and compliance:
- Onboarding, Tuition Reimbursement, Employee Relations Complaint, etc.
- Digital smart forms
- Graphic process designer
- Business activity monitoring
- Connectors to 3rd party applications
Additional Intake Channels
Ensure easy user access and convenient Employee Experience with additional intake channels:
- Instant Messaging (e.g. via Skype, Teams, Slack)
- Live Chat
- Integration to your ChatBot
- Telephony integration via CTI
Electronic Document Management
Make HR paperless, more productive and increase auditability and security with electronic document and storage tools that will eliminate manual tasks:
- Smart Document Generation
- Document Approval
- Electronic Signature
- Electronic Document Storage
Integrations increase the convenience, accessibility and capabilities of your Neocase HR Ready:
- Single Sign-on
- Certified Connectors to your HCM and 3rd party solutions and applications.
Are you ready to get started?
Do you want to delight your employees with a consumer grade experience, increase service delivery productivity and spend more time on strategic initiatives?Work smarter, contact us now