How well do you market your shared service center?

People do something for one of two reasons:  They have to do it, or they [...]

Which shared service center maturity map is right for you?

“If you don’t know where you’re going, you might end up someplace else.”   When [...]

3 Methods of Triage in the Service Center

A common challenge for service centers is effectively and efficiently assigning inbound requests, so that [...]

3 Mistakes to Avoid when Implementing Shared Services

The 3 Mistakes described here have been selected from a lengthier catalogue of errors recently [...]

HR Shared Services and The Digital Workplace

When I arrived at the Atlanta airport for a flight to Portland, Maine, I realized [...]

2 Keys to Better Results through Business Intelligence

This past weekend, my wife and I drove to a wedding at a resort in [...]

Shared Services Benefits & Film Noir – Some Things ARE Black & White…

Shared Services have proven to be extremely effective at streamlining business processes. They often begin [...]

As Water Sustains Life – HR Shared Services Help Ensure the Healthy Flow of Information

There are a few basic necessities to sustaining a healthy life – food and water [...]

When is a Case Form like a Chameleon?

Question: When is a case form like a chameleon? Answer: When its appearance changes to [...]

HR Shared Services – for Better Recruiting & Hiring Processes

HR Shared Services Solutions have been a boon to the onboarding process for human resources [...]