Employees use portals that make their lives easier. Like getting personalized answers anytime, from a knowledge base. That's easier than calling HR. Submitting a new request, or checking the status of an open request. It's easier when you can do it yourself, anytime, from any device. Managers like the convenience of accessing policies or submitting cases on behalf of their employees, without asking HR.  And everyone can access other applications from the portal, through convenient links. When portals make lives easier, the portals are used more often. And that creates time for HR to focus on more strategic initiatives!
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