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Reporting & Analytics
Show results, take corrective action, and keep improving the employee experience.
The leading HR solution for over 5 million employees, managers and HR professionals worldwide
Realtime Dashboards
You can feel confident that work is being accomplished and every employee requests is being answered because all agents and teams are aligned in their case management efforts. This is because each individual is guided by a role-based dashboard that continually prioritizes cases in real time, according to your established SLA criteria. Warning zones and other dashboard tools keep agents focused and efficient.
Pre-configured Service Reports
Do you want to improve your Tier Zero Resolution (TZR)?Then run the “Portal Performance Report” to see your current TZR level. Dig a little deeper and you can identify the adjustments that will increase TZR for next month.
34 KPI’s and 50+ pre-built reports will help you to continually improve your center’s performance. Reports are designed to measure what matters in an HR service center. You’ll know exactly where to focus your efforts so that you can make each month better than the last.
Custom Reporting Tool
Service Center managers are able to get the insights and KPI’s they need because they have flexible access to the data in Neocase.
When you can’t get the calculations, visuals or data formats you need from the pre-configured reports, the Custom Report Builder gives you the capability to create reports in graphical and tabular formats, including custom calculations, using your unique data sets.
Advanced analytics
This advanced module provides you with a powerful data warehouse based on Azure Snowflake, fully secure and GDPR-compliant, for in-depth analysis of HR activity, usage behaviors, and operational performance.
Compatible with all your BI tools, it allows you to create customized reports, extract and publish your analyses, while feeding your data lake or People Analytics environment.
Thanks to a wide range of actionable indicators, your teams have a rich, reliable, and immediately usable view to continuously manage and improve the employee experience and the effectiveness of HR services.
Our Integrations
Seamless integrations for enhanced efficiency
Get insights on additional capabilities
- Case and Knowledge Management
- Self-Service Portal & Mobile App
- Business Process Management
- Employee Document Management
- Reports & Analytics
HR organizations around the world have improved productivity by using the Case Management and Knowledge Management tools in Neocase, enabling faster request resolution, greater self-service adoption, improved SLA performance, and more consistent HR service delivery.
With the Self Service Portal HR organizations can share personalized information depending on the employee profile. Employees can find HR information they need to answers their questions before even asking HR Teams!
The mobile app gives employees 24/7 access to HR services and HR information from anywhere, reducing dependency on HR teams while enhancing the overall employee experience.
HR teams spend less time on administrative tasks by automating processes through Neocase’s Business Process Automation module. As a result, they can focus more on high-value, strategic initiatives that drive employee experience and business performance.
HR teams have streamlined document management by creating, approving, signing, and storing documents electronically, reducing paperwork and improving operational efficiency.
HR service center managers need to identify potential issues before they escalate. Neocase dashboards provide real-time visibility and actionable insights, helping teams stay ahead and take proactive action.
Managers can also access answers to key operational questions through standard or custom reports dedicated to HR Service Delivery. Interactive analytics tools allow them to drill down into the data, uncover root causes, and continuously improve service center performance.
HR service center managers need to identify potential issues before they escalate. Neocase dashboards provide real-time visibility and actionable insights, helping teams stay ahead and take proactive action.
Managers can also access answers to key operational questions through standard or custom reports dedicated to HR Service Delivery. Interactive analytics tools allow them to drill down into the data, uncover root causes, and continuously improve service center performance.
Ready to get started?
Get a personalized demo or contact our sales team to find out more.
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