Service Centers and HR Teams are able to increase productivity in less time thanks to automated processes that use a graphical workflow designer within Neocase. Process owners can build complex workflows with the Visio-like designer. No technical skills are needed. They drag, drop, and connect colored boxes, then click inside those boxes to define the details of the automation. This gives HR more control over what their systems do, with less reliance on IT resources.
Smart Document Generation
Smart Documents increase HR’s efficiency while improving the customer experience. A new-hire offer letter may contain special language or an addendum due to the candidate’s country, job role, and other criteria. Smart Document Generation will read the data in the candidate’s record, position description and other sources, and dynamically generate a single document containing all necessary language and content. The result: HR wastes less time and the customer receives one concise document.
3rd Party Connectors
You can eliminate manual data entry by using 3rd party connectors in the processes that you automate within Neocase. For example, a tuition reimbursement process isn’t done until the payment is entered in the payroll system. The Neocase Connector Library includes all of the connectors you’ll need to automate the complete process across all systems. HR can focus more on strategic initiatives and less on manual data entry HR.
Employees and managers will find it easy and convenient to complete digital smart forms for anything from on-boarding to tuition reimbursement to an Employee-of-the-Year nomination. And non-technical HR process owners will find the forms easy to configure. HR organizations are engaging employees, eliminating paper, and boosting efficiency through digital smart forms.
Save time and give your new-hires and employees a better experience with the ability to sign documents electronically. You can use your existing electronic signature providor in the processes that you automate within Neocase.
Get insights on additional capabilities
Employees use portals that make their lives easier. Like getting personalized answers anytime, from a knowledge base. That's easier than calling HR. Submitting a new request, or checking the status of an open request. It's easier when you can do it yourself, anytime, from any device. Managers like the convenience of accessing policies or submitting cases on behalf of their employees, without asking HR. And everyone can access other applications from the portal, through convenient links. When portals make lives easier, the portals are used more often. And that creates time for HR to focus on more strategic initiatives!
Employees love the convenience of Neocase. They enter the self-service portal from their smart phones, kiosks, or anything with a browser. They can use your company's chat bot to get personalized answers from the Knowledge base, or update a case. And when they're in Skype, Slack or other Instant Messaging apps, they can send a message to a bot to find an answer or send a request to HR. And they can always email or phone the service center. Neocase converts those to cases - so HR doesn't have to - through rules or telephony integration.
Service center managers want to find potential problem before they become real problems. Neocase dashboards keep them ahead of the curve, so they can take action. And they can get answers to other key questions from the 50-plus standard reports designed for HR Service delivery. They use these interactive tools to drill into the data, and find and fix the root cause to service center issues.