Everything you need to know about Neocase
Global leader in Enterprise-class, Cloud solutions for HR & Finance Shared Services Centers
The leading HR solution for over 6 million employees, managers and HR professionals worldwide
Flexible Solutions for Building Strong Relationships
Neocase established itself 20 years ago as the leader in solutions for customer service shared centers, and has since expanded this expertise to the Finance and Human Resources functions.
For over 20 years, Neocase has been creating solutions that enhance the relationships between businesses, their employees, and their customers.
Neocase is powered by 150 experts around the globe, all dedicated to leveraging digital technology to create stronger connections within companies through fast and high-quality interactions. Customer satisfaction is in our DNA, which is why Neocase solutions exist to sustainably transform the employee experience.
Our strength lies in our flexibility.
We are committed to creating customizable solutions tailored to each company and every context, from the simplest processes to the most complex ones.
Our Core Values
Our core values are designed to give us a common vision and goal to achieve job satisfaction and success in our every day lives. They help us enjoy our time at work whilst making the right decisions to help customers achieve their objectives.
Team Work
People are the core of any business and when they work in teams – nothing can beat that. Every member in the team has to perform and contribute in their best possible way to achieve a common goal. Team members are motivated to perform and improve on a daily basis.
Customer Focus
Every decision at Neocase, at every level of the organization, is made with customer success in mind. The reason we do what we do is to help our customers succeed. When our customers succeed, we succeed.
Innovation
Innovation is at the forefront of what we believe in – helping our customers get more for less. We thrive on innovation and look to evolve as a company every day to provide our customers with what is best for their business.
Success
Our success lies in the success of our customers. To achieve this we take every day as a challenge to achieve something new and reach new heights. A happy customer is success to our ears.
Integrity
We are committed and endeavour to deliver on our commitments. We treat one and all equally and communicate honestly and openly.
Excellence
We are continuously striving to be frontrunners in the products & services we provide. We are continually learning and improving in all spheres to pursue the moving target.
100% Secure Cloud
Our solutions help streamline business processes and reduce costs. Neocase offers a new, cost-effective alternative to existing systems on the market, using modern, cloud-based platforms.
No code
We give you control! Because it’s important for your teams to act according to their needs without requiring IT expertise, we’ve developed our “no code” solutions. Speed and simplicity: Neocase solutions are within everyone’s reach. You can automate even the most complex processes in Neocase in just a few hours!
Neocase Leadership Team
At Neocase, we pride ourselves on the talent of our people. We continue to grow under the leadership and direction of our experienced executives, along with the guidance of renowned investor such as Iris Capital.
Jérôme Menard
CTO & VP Product Management
Jérôme Ménard is a Software Engineer with 25+ years of experience and passion for technology and its potential to empower and disrupt businesses. In 2001, acting as Neocase R&D Director, Jérôme released the world’s first SaaS customer service solution. He then managed the solution’s expansion from a local case management tool all the way to a global service delivery solution that has been recognized in Gartner’s Magic Quadrant.
Stéphane Dutertre
VP Customer Operations & Security
Stéphane Dutertre has been Operations & Security Director at Neocase for 15+ years. He is used to dealing with large scale projects that include millions of employees and thousands of requests per hour. He played a key role in shifting service delivery from a monotonous jingle into an enlightenment mantra in order to achieve the highest quality without losing focus on security or performance. To achieve this on the Neocase SaaS platforms he counts on a devoted team that is dedicated to the success of this critical mission.
Jérôme Arras
Chief Finance Officer
Jérôme Arras has 25+ years of international operational finance experience in various fast-moving service environments. With his hands-on technical expertise, as well as managers business partner, he has driven teams through challenging growth plans, financial systems implementations, operational integrations and transformation projects.
Lila Nazef
VP Sales & Marketing NORAM
Fearless and Passionate about technology advancement, Lila has over 15 years of experience in Customer Success and Digital Transformation within the HR industry. Lila’s strengths include strategy, sales, and technology innovation. Lila has directed several transformation projects for many Fortune 500 companies while also leading and aligning Customer Success, Marketing, and Sales teams (with global coverage).
Tony Girardo
VP Directeur de la R&D
Tony Girardo began his career in support and then moved to development with the Winc@all team, the first version of the Neocase solution, where he quickly became Program Manager. In 2001, he joined other software vendors such as eFront and Augure where he expanded his skills in software engineering, SaaS architectures, agility, and more. 15 years later, he returned to Neocase as VP R&D. For the past 5 years, he has used his experience to improve the technical teams and the Neocase solution.
Neocase ethics & deontology
« CLEAN » : Collaborate and Lead Ethically At Neocase
At Neocase, ethics are in our DNA : a company and a product developed to care for people. Acting with integrity, transparency and respect among the company but also with people outside the company is essential to assert our people value.
Security at Neocase
ISO 27001
Data hosts in Europe
GDPR Compliant
French Company and Products
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