HR Service Delivery

How will Artificial Intelligence Impact HR Service Centers?

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the [...]

No Software Product is an Island: The Neocase-Workday Partnership

It Takes More Than One When it comes to software, it often takes multiple products [...]

How do High-performing HR Service Centers increase Tier Zero Resolution?

Every HR Service Center wants more Tier Zero Resolution (TZR), right? The more often an [...]

Making the Case for Employee/Electronic Document Management

Human resources professionals should be engaged with managing people – not documents.  [...]

Employee Document Management – Taming the Paper Tiger for HR & the Company at Large

As anyone who’s ever been hired by a company knows, managing human resources is a [...]

What’s a “Frictionless Workplace Experience?”

Leapgen recently published a list of 10 Trends and Predictions for 2018.  You can download it [...]

10 Easy Ways to Build Emotion into the Employee Experience

Last week’s post focused on the three elements of an exceptional employee experience:  It needs [...]

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Use the 3-E Framework to Improve the Employee Experience.

According to Forbes and Jeanne Meister, partner with HR advisory firm Future Workplace, the Employee [...]

AI is cool, but EI is still critical for top-performing HR service centers.

There’s a lot of hype these days around Artificial Intelligence (AI).  In an October 2017 [...]

Are You Making any of these 3 Common Mistakes Using Data?

According to an IDC study, the amount of global data is likely to increase ten [...]