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Neocase Software has built an ISO 27001:2013 certified ISMS (Information Security Management System)

Neocase Software complies with existing data privacy laws related to its business and especially the European GDPR.

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Our Clients’ platforms are segregated

  • Environments segregation
    Each client has its own applicative instances and databases. Thus, clients access to their own data only.
  • Regional segregation
    No data transfer between US hosted platforms and European ones.
  • Network Filtering is implemented to restrict access to only explicitly allowed ports and protocols, both from external networks and between internal systems.
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Encryption

Any communication channel involved to deliver the hosted services is encrypted using up-to-date protocols and ciphers suites:

  • TLS based encryption for external communications to and from the service (HTTPS, SFTP, SMTP/TLS, POPS).
  • Databases are encrypted at rest using SQL Server Transparent Data Encryption with AES 256.

Neocase Software orders, at least annually, a full penetration test of its hosted services and performs regular vulnerability assessments

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99.5% availability

All critical functions are redundant and the solution’s architecture is designed to maximize the availability. Thus, Neocase Software can guarantee 99.5% availability.

All the databases backups are stored on a Geo-Redundant Storage to offer a remote availability on the alternate datacenter.

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Monitoring

Neocase Software systems are under continuous monitoring.

Any event is reported immediately, assessed and managed in accordance to its severity.

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Neocase Software development team complies with OWASP good practices