How to Build an HR Knowledge Base
So, you’ve decided to stand up an HR Service Delivery solution with case management, HR [...]
Mar
Implementing Software? Beware of Feature Overload.
As a software vendor, we receive and review dozens (hundreds?) of Requests for Proposal (RFP’s) [...]
Mar
Hire employees you’re willing to trust. Then trust them.
I called my bank the other day to ask them to reverse a service charge. Technically, [...]
Mar
3 Steps to a Consumer-grade HR Knowledge base
If HR wants its customers to get excited about the experiences they deliver, they can [...]
Mar
2 Keys to Driving more Traffic to Self-Service
Companies and HR organizations alike love when customers go to the Self Service Portal for [...]
Mar
What’s the best way to make Self-service Mobile? Responsive Web Design, or a Native App?
Self-service is arguably the strongest lever for transforming HR from an administrative support function to [...]
Feb
Who’s looking out for the HR CSRs?
If you search Amazon for books on the topic of “customer experience,” you’ll find there [...]
Feb
7 Ways HR Technology can Speed Transformation
Technology provides the digital lifeblood that enables HR Transformation. The following 7 points are some [...]
Feb
Call Center Scripts should be used like Training Wheels
When scripts are over-used in a call center, it becomes awkward for everyone. And worse, [...]
Feb
3 Key Elements of Employee Document Management
There are days when HR must feel like they’re in the document business. After all, [...]
Feb