Delivering what’s News to You via Employee Self Service Portals…

The New York Times coined the phrase, “All the News That’s Fit to Print” in [...]

Knowledge Base & Personalization in the Information Age

When you’re online searching, shopping or just plain browsing, have you noticed how many product [...]

HR Service Delivery – Dancing with Technology…

Some say that one of the keys to life is not to walk, and certainly [...]

9.12 million reasons why HR organizations smiled in 2015

Human Resource organizations have it tough, because they have to do a lot of stuff. [...]

HR Service Delivery – Let it be Your Teddy Bear…

From the time we’re young, we’re all looking for a sense of security and comfort [...]

5 Ways Your Employee Self Service Portal can Improve Employee Engagement

I attended a shared service conference this past week, and wrote down a jarring statistic: [...]

Full Speed Ahead with Shared Services…

One of the bottle necks in your organization maybe it’s administrative functions in human resources.

Keeping in Mind – Customer Service needn’t be a ‘Horror Show’…

Ah, the old classics of the scary-movie genre – Frankenstein, Dracula, and the Wolf-Man – [...]

Don’t invent ways for your HR Shared Service Center to improve the employee experience. Here’s why…

For years, organizations have understood the value of delivering a great customer experience.  The reasoning [...]

Is your HR service center meeting its SLA’s?

A client once told me that 20% of the calls to their HR service center [...]