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What Our Grandmothers Knew About Optimizing HR Service Technology

This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago.  The survey asked questions about the current state of their HR Service Centers, key challenges and talent management.   Here’s one question that stands out :   “What’s the biggest challenge your SSC currently faces?”  

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5 Basic HR Service Delivery Metrics You Can’t Ignore

“If you can’t measure it, you can’t improve it.”   There’s a trove of business wisdom in Peter Drucker’s 39 books, but that quote is widely considered one of the most important in business.   There are plenty of metrics that an HR Service Center can track.  But which ones should you track?  When in […]

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HRIS Needs More Maestros for End-to-end Automation.

Have you ever experienced a live classical concert?  If so, you probably noticed the conductor, who appeared to be the linchpin that held it all together.

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What’s an API, and why should HR care?

In 1624, English poet John Donne wrote “No man is an island.”   If Donne wrote that today, it might be “No person is an Island.”  But that’s not the point.   The point is that when a person reaches out and collaborates with other people, the collective group accomplishes more than its people could alone.  […]

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Why Millennials are a Gift to HR Shared Services

According to Forbes, “Millennials… will be 75 percent of the workforce by 2025.”  That’s a good thing for the HR Shared Service Centers.  Here’s why:   Most service centers operate using the Tiered Service Delivery Model.  Therefore, they’re banking on Self-service to maximize “Tier Zero Resolution.”   For years, the greatest challenge an HR Shared […]

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Was Ram Charan Right About Splitting HR?

Two years ago, Harvard Business Review published an article written by Ram Charan, the world-renowned business adviser.   The article was called “It’s Time to Split HR.”  It’s purpose to recommend how best to improve HR and its capability to deliver  value to the business.   Charan proposed the elimination of the CHRO position, and […]

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What will HR Shared Services be Like in 10 Years?

On July 15 of this year, CNN reported that the Global X Robotics and Artificial Intelligence ETF (BOTZ) is up 30 percent this year.  That’s big, considering the DOW is only up 9%.   Investors are moving their money into Robotics and Artificial Intelligence (AI) because they expect those technologies will have a huge impact […]

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3 Steps to a Personalized Employee Portal

All employees are not the same.  Yet more often than not, HR Portals treat them as though they are.  Beyond knowledge base articles, the portal pages are identical for every employee.   Consumer websites are different –  what one user sees may be dramatically different from what another user sees.  That’s because what a consumer […]

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Which Matters Most: Technology, Physical Surroundings or Culture?

These days, every company seems to want to deliver a better employee experience. But the challenge for many is where to begin. 3  Drivers of the Employee Experience In The Employee Experience Advantage, Jacob Morgan distills the Employee Experience down to three core elements: Technologies – Equipping employees with high-end technologies Physical Surroundings – office […]

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How to Release Software Enhancements so People Use Them

In the Business to Business (B2B) software practice, our goal is to create a product that brings measurable value to our customers.  And once that new value becomes the norm, customers rightfully expect more.  That’s where new software release enhancements come in.   But the ironic challenge with new releases, despite the new value they’ll  […]

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