More Blog Posts

Can an Employee Portal be Effective if it’s not Mobile?

According to USC’s Center for Effective Organizations, 73.2% of an HR professional’s time is spent on administrative tasks.  That means that less than 2 days per week remain for doing the strategic work.

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3 Ways to Get More Value From Your Cloud Software

It’s been said that we only use 10% of our brain’s capability.  Similar statements can be said about the software we buy.  We’d all like to get more value from our cloud software.  But to do that, we may have to change our view.

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Bots Can Improve Employee Self-service

Bots can improve employee self-service.  In fact, that’s probably the best place to introduce Robotics to HR Service Delivery.   A  recent post on this blog described how HR Representatives working in Shared Service Centers should be encouraged by the arrival of Robotics, or “Bots” instead of fearing that Bots will replace them.  Two reason […]

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An Observation from Workday Rising

Technology vendors can easily fall into a “control” mindset.  Here’s what it is, and how it happens…  

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Why HR Professionals Should Learn to Love Robots

There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs.   But the real story isn’t about fewer jobs.  It’s a story about better HR jobs.  And a better HR function. 

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What Our Grandmothers Knew About Optimizing HR Service Technology

This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago.  The survey asked questions about the current state of their HR Service Centers, key challenges and talent management.   Here’s one question that stands out :   “What’s the biggest challenge your SSC currently faces?”  

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5 Basic HR Service Delivery Metrics You Can’t Ignore

“If you can’t measure it, you can’t improve it.”   There’s a trove of business wisdom in Peter Drucker’s 39 books, but that quote is widely considered one of the most important in business.   There are plenty of metrics that an HR Service Center can track.  But which ones should you track?  When in […]

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HRIS Needs More Maestros for End-to-end Automation.

Have you ever experienced a live classical concert?  If so, you probably noticed the conductor, who appeared to be the linchpin that held it all together.

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What’s an API, and why should HR care?

In 1624, English poet John Donne wrote “No man is an island.”   If Donne wrote that today, it might be “No person is an Island.”  But that’s not the point.   The point is that when a person reaches out and collaborates with other people, the collective group accomplishes more than its people could alone.  […]

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Why Millennials are a Gift to HR Shared Services

According to Forbes, “Millennials… will be 75 percent of the workforce by 2025.”  That’s a good thing for the HR Shared Service Centers.  Here’s why:   Most service centers operate using the Tiered Service Delivery Model.  Therefore, they’re banking on Self-service to maximize “Tier Zero Resolution.”   For years, the greatest challenge an HR Shared […]

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