More Blog Posts

What’s a “Frictionless Workplace Experience?”

Leapgen recently published a list of 10 Trends and Predictions for 2018.  You can download it here.  Trend #2 introduces a concept called “Frictionless Workforce Experience.”   We’ve been hearing the “Employee Experience” for years, but Frictionless Workplace Experience (FWE) is probably not as familiar.   But it’s a more practical term, because it’s more informative than […]

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6 Keys to Effective Employee Satisfaction Surveys

Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job. According to organizational psychologist Jan West, Phd, it’s important for a company to pay attention to both employee satisfaction and employee engagement. While the two areas differ, there […]

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10 Easy Ways to Build Emotion into the Employee Experience

Last week’s post focused on the three elements of an exceptional employee experience:  It needs to be effective, easy and emotional.  “Effective and “easy” are more easily applied to a service event.  But “emotional?”  Not so much. How do you add emotion to the employee experience? The word “emotional” is abstract.   But specific emotional […]

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Use the 3-E Framework to Improve the Employee Experience.

According to Forbes and Jeanne Meister, partner with HR advisory firm Future Workplace, the Employee Experience is the Future of Work.   Consistently great experiences cause employees to be more engaged in their work.  According to Gallup, engaged employees are more productive employees.  And engaged employees invest more discretionary effort into their work.   A […]

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AI is cool, but EI is still critical for top-performing HR service centers.

There’s a lot of hype these days around Artificial Intelligence (AI).  In an October 2017 interview with Knowledge@Wharton, Apoorv Saxena, lead product manager at Google and co-founder of the AI Frontiers conference said, “now computers are able to transcribe human speech better than humans.”   Did you read that right?  Did it say that a computer […]

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Making New Employees Feel Right at Home

HR Shared Services Help New Hires get to know their Company Quickly & Feel at Ease

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Are You Making any of these 3 Common Mistakes Using Data?

According to an IDC study, the amount of global data is likely to increase ten times to 163 zettabytes by 2025.  That’s a lot of data.  And it’s good news if you’re the type that uses data to make decisions to improve your organization’s future.  But there are 3 common mistakes using data. The more […]

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Use Agent Journey Mapping to Improve the Employee Experience.

Customer journey mapping is a widely-accepted practice for improving the Customer Experience.  Journey mapping can also be used to improve the experience of contact center agents.   Ryan Patin, a Customer Experience Strategic Consultant at Oracle recently posted “Journey Mapping Employee Engagement” on LinkedIn.  He described how applying journey mapping to the work of call […]

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Can an Employee Portal be Effective if it’s not Mobile?

According to USC’s Center for Effective Organizations, 73.2% of an HR professional’s time is spent on administrative tasks.  That means that less than 2 days per week remain for doing the strategic work.

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3 Ways to Get More Value From Your Cloud Software

It’s been said that we only use 10% of our brain’s capability.  Similar statements can be said about the software we buy.  We’d all like to get more value from our cloud software.  But to do that, we may have to change our view.

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