More Blog Posts

How to Forget about Work when you’re On Vacation

Ah, yes – it’s vacation season for many countries in the northern hemisphere.  That means leaving work behind, and heading for the hills, seashore or wherever you go to relax. But how good are you at leaving work behind?  More to the point, how good are you at not thinking about work, while you’re on […]

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So you’ve automated your processes. Now what?

According to the 2016-2017 Sierra Cedar HR Systems Survey results, “business process improvement continues to be the number one area in which organizations invest. Today, 66% of organizations are planning a major initiative concerning a Business Process Improvement effort. The focus and time organizations plan to spend on Business Process Improvement initiatives has continued to […]

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What do employees want? Are you delivering?

We’re out at HR Tech World in San Francisco this week.  While the show is about technology, it’s more about strategies and tactics for improving the employee experience. (It’s never actually been about the technology; technology has always just been a set of tools to help you achieve business results).   A lot of the conversation […]

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5 Reasons to Participate in the Sierra Cedar HR Systems Survey

  The Sierra-Cedar 2017–2018 HR Systems Survey is available here until July 1, 2017.  If you haven’t already participated, here are five good reasons why should – there’s a lot in it for you!

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Buying Business Software? Include this in your RFP.

How often do you ask a person for something, and they come back with something that is different from what you had in mind?   This isn’t a blog post about love.  But it is about communication.  It’s about one party communicating their needs, and the other party communicating their ability to fulfill those needs. […]

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The Not-so-obvious Benefit of HR Process Automation

According the Chief Executive magazine, consultancy group Future Workplace found that 42% of the 619 US-based HR professionals it surveyed expect automation to generate a more than 10% increase in productivity for their companies over the next three years. Process Automation has long been equated with productivity, and for good reasons.  But when you automate […]

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7 Ways Technology is Improving HR Processes

Last week, we talked about the top 5 reasons companies are investing in automating HR Processes.  Now let’s look at some of the additional ways that technology is changing those processes.  It comes down to personalization, speed, efficiency, happiness, expectations, accessibility and of course the big one, transformation.

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Top 5 Reasons for Automating HR Processes

According to Gartner’s 2016 Magic Quadrant for Cloud HCM Suites, the top two reasons companies are investing in a new HCM solution are to globalize/consolidate business processes, and to increase HR process automation. Let’s take a look at the top 5 reasons why so much focus (and financial investment) is directed to automating HR process.

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Balancing People, Process and Technology for a Great Customer Experience

Sometimes you have a customer experience that feels so good, you want to tell other people about it. So here goes… 

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Do you have a customer service mindset?

It drives me crazy when a front-line employee can solve a problem, but  can’t. They can because they see the problem, they see the cause, and directly observe the customer’s frustration, as it happens.   They can’t, because they’re not given the authority to fix it, nor incented to step outside of their area responsibilities […]

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