Smart Document Generation

Processes like on-boarding consume HR time and effort because they involve creating complex documents based on multiple criteria from the employee record, location, position profile and beyond. 

When you use Smart Document Generation, robotics read the data in the source records, then dynamically generate a single document containing all necessary language and content.  The result: HR spends less time, and the employee has an improved experience signing a single concise document.


Document Approval

Service Centers using Electronic Document Management find that approvals don’t take time; they fit into the natural flow of the workday.  Managers find it easy to receive, review and submit approvals from their smart phones at any time of day.  Scheduled reminders allow HR to focus on more strategic things than chasing down documents.

Electronic Signature

You’ll save time, and your new-hires and employees will enjoy an improved employee experience when they can sign documents electronically.  You can use your existing DocuSign or Adobe license in the processes that you automate in Neocase.


Electronic Storage

You’ll save time when signed documents are returned, because Electronic Storage & Retrieval will automatically file the document for secure Easy User Access.  Documents can be stored within Neocase, or through a Neocase Connector, automatically posted to your company’s electronic file management system.


If you have employees in countries that require an “electronic vault” for employees to access their documents, Neocase also provides a secure E-Vault  to help you stay compliant in those countries.


Get insights on additional capabilities

Employees use portals that make their lives easier.  Like getting personalized answers anytime, from a knowledge base.  That's easier than calling HR. Submitting a new request, or checking the status of an open request.  It's easier when you can do it yourself, anytime, from any device. Managers like the convenience of accessing policies or submitting cases on behalf of their employees, without asking HR.  And everyone can access other applications from the portal, through convenient links. When portals make lives easier, the portals are used more often.  And that creates time for HR to focus on more strategic initiatives!

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Employees love the convenience of Neocase.  They enter the self-service portal from their smart phones, kiosks, or anything with a browser. They can use your company's chat bot to get personalized answers from the Knowledge base, or update a case. And when they're in Skype, Slack or other Instant Messaging apps, they can send a message to a bot to find an answer or send a request to HR. And they can always email or phone the service center. Neocase converts those to cases - so HR doesn't have to - through rules or telephony integration.

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Service center managers want to find potential problem before they become real problems.   Neocase dashboards keep them ahead of the curve, so they can take action.  And they can get answers to other key questions from the 50-plus standard reports designed for HR Service delivery.  They use these interactive tools to drill into the data, and find and fix the root cause to service center issues.

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