Neocase⢠Software is a leading provider of integrated HR and Finance service delivery solutions
We enable large and mid-size organizations to deliver a better employee, customer and supplier experience in addition to standardizing and automating processes which reduce costs.
Looking to gain more time tocreate value that employees and leadership will love? Engage your employees with a personalizedexperience and streamline HR administrative tasks throughprocess automation tools.
Capture and organize requests easily and efficiently. The collaborative Case Management tools in Neocase HR will enable your service center to tap into the right resources ā both internal and external ā to resolve even the most complex cases efficiently.
Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in Neocase HR delivers over 80% Tier 0 Resolution rate.
Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.
The Advanced Business Process Management module in Neocase HR provides the tools to design, test, publish, analyse and optimize these complex processes as complete, efficient, and automated services.
The Email Management module in Neocase HR includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.
Integrates with
Real-Time Dashboard
Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.
Integrates with
Satisfaction Management
The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Satisfaction Management module.
Integrates with
Business Intelligence
The Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.
Integrates with
Proactive SLA Management
Meeting and exceeding customer expectations is at the core of sound service delivery. Thatās why Proactive SLA Management is at the core of Neocase HR. SLAās can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.
Integrates with
Live Chat
Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in Neocase HR delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.
Integrates with
Neocase Connect
Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including APIās, web services, ESB connectors, Single Sign On and user interface integration.
Integrates with
Simplify operations, work faster
We enable large and mid-size organizations to deliver a better employee, customer and supplier experience, standardize & automate processes to reduce costs.
We did a comprehensive search and selected Neocase as our vendor of choice. They were up and running in 90 days, the most cost-effective solution, and their Case Management and Knowledge Base modules were significant in our truly obtaining the benefits of our shared services department
Jeff Ellis / VP-CFO, Human Resources Shared Services
We started our journey to transform HR by building the business case for change. Neocase
HR has been instrumental in helping Thales UK
achieve these goals. Weāve been able to demonstrate cost savings through streamlining processes and avoiding increasing costs to deliver the services that we really needed.
When we initiated Phase One of the Employee Portal, we anticipated maybe a little over half of the employees would jump on board at first,ā explained Donna. āRight off the bat though, we had 99.2% use the portal for benefits enrollment! People were happy with the Portal ā they liked it, and were using it.
Donna Ashabranner / Senior Director of Employee Services
The flexibility of Neocase HR Power has enabled us to deploy process models and service levels suited to HR SSC service users (employees, Business Partners and Managers). Today, we handle more than 8,000 inquiries a month. We also send quarterly dashboards on volumes, performance and risk to our corporate clients
Do you want to delight your employees with a consumer-grade experience, increase service delivery productivity and spend more time on strategic initiatives?
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Spontaneous Application
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Neocase Finance is a highly scalable Finance Shared Services solution designed for large, global Finance environments.
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Learn more about the Neocase Certified Workday Connector
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The employee self-service portal has become the keystone upon which many HR Service strategies are built as it has a direct effect on Employee Engagement!
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Learn more about End-to-End Finance Process Automation.
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Capture and Organize Requests Easily and Efficiently.
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Learn more about End-to-End Process Automation.
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Neocase HR Ready is designed to support your service center in its initial stage of automation, and expand and adapt to your evolving requirements.
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Neocase HR is a highly scalable HR Shared Services solution designed for large, global HR environments.
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Learn more about HR Ready for Workday which provides the core features to automate your HR Service Delivery
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Neocase HR structures knowledge, makes it easy to find, and easy to act upon through a configurable Topic structure.
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We will endeavor to get back to you within 24 hours and will schedule a demo based on availability
The demo will be provided remotely to you and will last approximately 60 minutes
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HRIS & Finance Solutions
Self-Service Portal Solution Tour
Our HR Self Service Portal allows employees to access a range of HR information, including payroll, benefits information, and company news anywhere, anytime and from any device.
Knowledge Base Solution Tour
Neocase HR Knowledge Base is designed to make it easy for any employee or manager to find the answer to their question quickly. Our Knowledge Base supports content in multiple formats, including video.
HR Ready for Workday Solution Tour
Developed through Workdayās extensive Certification Program to ensure quality and consistency with Workdayās products, this certification is indicative of Workdayās confidence in the Neocase technology, functionality, customer value and business acumen.
Digital Document Management Solution Tour
Neocase provides capabilities to digitize key steps within the document management process. Neocase Digital Document Management is helping organizations to reduce time spent collecting, creating, approving, signing, storing and retrieving documents.
Case Management Solution Tour
As HR continues to evolve from a function focused mainly on administrative tasks to that of a strategic business partner, it must find the time and resources do more of the strategic work. Comprehensive Case Management is one of the tools that can enable HR to reduce the time it spends on administrative tasks, and focus more on strategy.
Business Automation Solution Tour
The End-to-End Business Process Management module fully integrates with the entire Neocase HR platform, including its Self-Service Portal, Case Management and Knowledge base components. The BPM solution provides tools to Design, Test, Publish, Analyze and Optimize complex HR processes as efficient, automated services.
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Discover the power of HRIS & Finance Solutions
And see it in action
We will endeavor to get back to you within 24 hours and will schedule a demo based on availability
The demo will be provided remotely to you and will last approximately 60 minutes
Book a demo now
And see it in action
Your details are 100% safe
We will endeavor to get back to you within 24 hours and will schedule a demo based on availability
The demo will be provided remotely to you and will last approximately 60 minutes
Your details are 100% safe
Digital Document Management for HR
Informations entered and stored must be archived and managed adhering to organizational & data security standards ā for this we have Digital Document Management.
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The 5 C’s of Case Management
As HR continues to evolve from a function focused mainly on administrative tasks to that of a strategic business partner, it must find the time and resources do more of the strategic work. Comprehensive Case Management is one of the tools that can enable HR to reduce the time it spends on administrative tasks, and focus more on strategy.