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Press Release

Neocase Confirmed as “Core Challenger” in the 2021 Fosway 9-Grid™ for Cloud HR

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Neocase™ Software is a leading provider of integrated HR and Finance service delivery solutions

We enable large and mid-size organizations to deliver a better employee, customer and supplier experience in addition to standardizing and automating processes which reduce costs.

TRY IT

Looking to gain more time to create value that employees and leadership will love? Engage your employees with a personalized experience and streamline HR administrative tasks through process automation tools. 

See how you can automate your business

Engage, streamline & deliver new value

Automate processes faster with a pre-configured solution

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Find out more about HR Ready

Need a scalable & flexible solution to automate more HR Processes?

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Find out more about Neocase HR

Need to automate processes for global Finance Shared Services centers?

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Find out more about Neocase Finance

Work faster with our HRIS modules

Collaborative Case Management

Capture and organize requests easily and efficiently. The collaborative Case Management tools in Neocase HR will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.

Integrates with

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Knowledge Base

Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in Neocase HR delivers over 80% Tier 0 Resolution rate.

Integrates with

Learn more about Knowledge Base
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Self-Service Portal

Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.

Integrates with

Learn more about Self-Service Portal
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Advanced Business Process management

The Advanced Business Process Management module in Neocase HR provides the tools to design, test, publish, analyse and optimize these complex processes as complete, efficient, and automated services.

Integrates with

Learn more about Advanced BPM
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Digital Document Management

Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.

Integrates with

Learn more about Digital Document Management
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Email Management

The Email Management module in Neocase HR includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.

Integrates with

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Real-Time Dashboard

Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.

Integrates with

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Satisfaction Management

The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Satisfaction Management module.

Integrates with

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Business Intelligence

The Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.

Integrates with

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Proactive SLA Management

Meeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of Neocase HR. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.

Integrates with

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Live Chat

Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in Neocase HR delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.

Integrates with

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Neocase Connect

Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.

Integrates with

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Simplify operations, work faster

We enable large and mid-size organizations to deliver a better employee, customer and supplier experience, standardize & automate processes to reduce costs.

See how you can automate your business
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Automate & Manage End-to-End HR Processes

Just ask, we'll show you a live demo

Industry-leading companies partner with Neocase Software

to deliver superior service through personalization and convenience while achieving their transformation goals through process automation.

Who’s using Neocase ?

They use Neocase technology to meet tomorrow’s goals today

From Medium, Large to Fortune 1000 Companies

Hear them speak about Neocase

We did a comprehensive search and selected Neocase as our vendor of choice. They were up and running in 90 days, the most cost-effective solution, and their Case Management and Knowledge Base modules were significant in our truly obtaining the benefits of our shared services department

Jeff Ellis / VP-CFO, Human Resources Shared Services
Read case study

We started our journey to transform HR by building the business case for change. Neocase HR has been instrumental in helping Thales UK achieve these goals. We’ve been able to demonstrate cost savings through streamlining processes and avoiding increasing costs to deliver the services that we really needed.

Joe Ales / Global Director of HR Shared Services
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When we initiated Phase One of the Employee Portal, we anticipated maybe a little over half of the employees would jump on board at first,” explained Donna. “Right off the bat though, we had 99.2% use the portal for benefits enrollment! People were happy with the Portal – they liked it, and were using it.

Donna Ashabranner / Senior Director of Employee Services
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The flexibility of Neocase HR Power has enabled us to deploy process models and service levels suited to HR SSC service users (employees, Business Partners and Managers). Today, we handle more than 8,000 inquiries a month. We also send quarterly dashboards on volumes, performance and risk to our corporate clients

Stéphane Mignola / Payroll and Administration Director
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What’s new at Neocase

Press Release - Neocase announces a strategic partnership with Talentsoft

Press Release

Neocase announces a strategic partnership with Talentsoft

Read more
Press Release - Neocase enters the Microsoft digital workplace with a brand new HR chatbot

Press Release

Neocase enters the Microsoft digital workplace with a brand new HR chatbot

Read more
Neocase named "Core Challenger" in the 2020 Fosway 9-Grid™ for Cloud HR

Press Release

Neocase Named Core Challenger in the 2020 Fosway 9-Grid™ for Cloud HR

Read more

OUR PARTNERS

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We collaborate with these companies to make our software the best of its kind

Learn more about our partners
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Our partner - Microsoft - Neocase
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Are you ready to get started?

Do you want to delight your employees with a consumer-grade experience, increase service delivery productivity and spend more time on strategic initiatives?

Contact us now