Service delivery solutions built for the modern HR team
Deliver a seamless experience at every stage of the employee lifecycle with powerful HR tools built for HR professionals that want to make an impact.
AI with intelligence
Drawing on our expertise in innovative technologies dedicated to Human Resources, we have designed functionalities using artificial intelligence that meet both your operational needs and your requirements in terms of security and quality of service.
Whether through automated processing of HR documents, intelligent distribution of requests, automatic translation of exchanges, automated classification of requests or response assistanc,, Neocase offers robust solutions to improve both the employee experience and the efficiency of HR operations.
Press Release
Neocase achieves “Core Leader” status in the 2023 Fosway 9-Grid™ for Cloud HR
5,000,000+
Employees Supported
10,000+
HR Service Center Agents
180
Countries
Neocase™ Software is a leading provider of integrated HR and Finance service delivery solutions
We enable large and mid-size organizations to deliver a better employee, customer and supplier experience in addition to standardizing and automating processes which reduce costs.
What our customers say
“So definitely as a tool, as a leader and as a user, it’s fantastic!”
Robert Martin
Support Team Leader
“Neocase has become much more than an HR solution; it has become an HR reputation enabler.”
Marc Sobieski
HR Operations Manager
“We never imagined that we would be so successful and deliver 15 automated processes in 3 months compared to the estimated 8 processes in 5 months.”
Sara Stroo
Global Talent Processes and Technology Team Lead
“With Neocase.ai, Neocase is seeking to automate areas critical for any HR Operations team. Whether it is by automating Al document processing, or to do automatic case classification, routing and translation, or as an intelligent copilot suggesting responses, Neocase.ai helps HR teams get more done faster in an intelligent way. And at the same time, giving new options for employees to interact conversationally with their people team and to find and understand knowledge-based articles faster.”
Sven Elbert, Head of Analyst Services, Fosway Group.
Work faster with our HRIS modules
- Case Management
- Knowledge Base
- Self-Service Portal
- Advanced BPM
- Document Management
- Employee Journey
- Email Management
- Real-Time Dashboard
- Satisfaction Management
- Business Intelligence
- Service Level Agreement
- Live Chat
- Neocase Connect
Collaborative Case Management
Capture and organize requests easily and efficiently. The collaborative Case Management tools in Neocase HR will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.
Integrates with
Knowledge Base
Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in Neocase HR delivers over 80% Tier 0 Resolution rate.
Integrates with
Self-Service Portal
Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.
Integrates with
Advanced Business Process management
The Advanced Business Process Management module in Neocase HR provides the tools to design, test, publish, analyse and optimize these complex processes as complete, efficient, and automated services.
Integrates with
Digital Document Management
Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.
Integrates with
Employee Journey
From Onboarding to Offboarding, the Employee Journey solution was designed to meet all these needs:
Employees can find all the information they need to help them start a new position all the way throught to their last day with your organization. This preconfigured solution streamlines your HR processes and brings together the needs of HR, management, and the employees in a single, fully customizable platform.
Email Management
The Email Management module in Neocase HR includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.
Integrates with
Real-Time Dashboard
Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.
Integrates with
Satisfaction Management
The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Satisfaction Management module.
Integrates with
Business Intelligence
The Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.
Integrates with
Proactive SLA Management
Meeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of Neocase HR. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.
Integrates with
Live Chat
Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in Neocase HR delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.
Integrates with
Neocase Connect
Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.
Integrates with
Simplify operations, work faster
We enable large and mid-size organizations to deliver a better employee, customer and supplier experience, standardize & automate processes to reduce costs.
See how you can automate your business
They use Neocase technology to meet tomorrow’s goals today
From Medium, Large to Fortune 1000 Companies
We did a comprehensive search and selected Neocase as our vendor of choice. They were up and running in 90 days, the most cost-effective solution, and their Case Management and Knowledge Base modules were significant in our truly obtaining the benefits of our shared services department
Jeff Ellis / VP-CFO, Human Resources Shared Services
We started our journey to transform HR by building the business case for change. Neocase HR has been instrumental in helping Thales UK achieve these goals. We’ve been able to demonstrate cost savings through streamlining processes and avoiding increasing costs to deliver the services that we really needed.
Joe Ales / Global Director of HR Shared Services
When we initiated Phase One of the Employee Portal, we anticipated maybe a little over half of the employees would jump on board at first,” explained Donna. “Right off the bat though, we had 99.2% use the portal for benefits enrollment! People were happy with the Portal – they liked it, and were using it.
Donna Ashabranner / Senior Director of Employee Services
The flexibility of Neocase HR Power has enabled us to deploy process models and service levels suited to HR SSC service users (employees, Business Partners and Managers). Today, we handle more than 8,000 inquiries a month. We also send quarterly dashboards on volumes, performance and risk to our corporate clients
Stéphane Mignola / Payroll and Administration DirectorWhat’s new at Neocase
Blog article
Artificial Intelligence and HR Application: How Neocase Combines Innovation and Caution
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Do you want to delight your employees with a consumer-grade experience, increase service delivery productivity and spend more time on strategic initiatives?