9 Key Features in an HR Case Management System

Marshall McLuhan once said, “We become what we behold. We shape our tools, and thereafter [...]

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Robotic Process Automation (RPA) for Shared Services

Advances in technology have made robotics applicable to many processes – both for consumers and [...]

The Big Lie about Multi-tasking

Some people say they can get more done when they multi-task. But the truth is, [...]

How can the HR Service Center contribute to open communication throughout the organization?

“Employees want their voices to be heard; they want to engage. It’s up to the [...]

Employee Engagement & Retention Best Practices – Learning from ‘Office Space’

Finding and keeping great talent is a never-ending task. Keeping your finger on the pulse [...]

Workforce Happiness – Why Employers Need to Care

Morale is an effective barometer of your organization’s overall health. Dissatisfied employees – those who [...]

How colors can make you more productive

I started driving in 1978 after my second attempt at the New York State driver’s [...]

HR Self-Service Portal – the Window to Effective Company Communication & Insight

As the competition for top talent increases, attracting and keeping the best employees becomes ever [...]

Knowledge Base – It’s all in the Knowing…

“Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and [...]

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Happy Customers with Automated Case Management via HR Service Delivery

Doing more with less; frequently that’s the case today in many companies as competition increases [...]