Services that start with you…

Your organization has its own unique culture and employee needs. We understand that. That’s why at Neocase, our Professional Services team and Certified Partners will work with you to deliver a best-in-class Service Delivery solution, one that your employees will love to use everyday.

Deployment

We’ll get you up and running in no time thanks to our implementation and consulting services, delivered by Neocase and/or our Certified Partners.

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Customer Success

You implemented the solution. Now what? Our Customer Success Team is here to help you get the most out of the solution each and every day. Whatever you need, we are here to help.

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Training

Following an initial training during implementation, Neocase University will keep you up to date and Neocase Certified. This will ensure your Neocase solution remains a first-class Service Delivery solution.

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Deployment Strategy

With global and local teams, our objective is to achieve customer satisfaction by delivering results. Our experts and Certified Partners benefit from over 15 years’ experience the in HR/Finance Service Delivery industry.

Maximize your ROI

Rapid and efficient deployment will secure quick wins. Immediate user adoption will ensure you get the most out of your investment.

Easy Transformation

Neocase doesn’t stop at technology. Our Certified Partners have the expertise in HR and Finance to help elevate your business practices.

On Time & Budget Delivery

Our Certified Partners offer a comprehensive set of implementation, integration, and consulting services with support from Neocase experts. 100% of Neocase projects have been delivered successfully.

Achieve your Goals

Our experts and Certified Partners are here to help you achieve your business goals: Tier 0 resolution through responsive Portal and Knowledge Base, process optimization through 3rd party application integrations (Neocase Connect), workflows and SLA, decision making using Business Intelligence.

 

Deliverables

From the first phase of deployment up until the very end, having clear and measurable deliverables will guarantee that your Service Delivery Solution will measure up to all its promises.

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Ready2Go Methodology

Ready2Go is the implementation methodology that deploys our HR Service Delivery solutions. It is an iterative and agile methodology, comprising of established best practices and pre-configured processes.

Customers Success Management

After go-live, Neocase’s Customer Success Management team will support you in the daily life of your Service Delivery Organization.
Neocase Support Portal is accessible 24/7 for online help, news updates and access to Customer Success Representatives who will meet with you regularly to discuss KPIs and business challenges.

Customer Support

Neocase offers 2 different levels of Support: Standard or Premium.
Premium Support offers a dedicated line of support and specific SLAs.

Phone

SMS

Email/Chat

Portal

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Get the most out of Neocase by keeping your Neocase Administrators Certifications up-to-date.

Maximize your ROI

Neocase Training Program is structured to allow your Administrators to get the most out of the Neocase solution. After a core training, expert trainings will help your Administrators perform advanced configurations in order to maximize your Service Center’s efficiency.

Get the most of your training

Neocase provides regular training sessions in Paris and Boston. Neocase can also deliver on-site trainings (up to 6 trainees) and online virtual trainings. Upon request, a temporary training platform and post-training support can be provided.

Are you ready to get started?

Do you want to delight your employees with a consumer grade experience, increase service delivery productivity and spend more time on strategic initiatives?

Work smarter, contact us now