Services are starting with you

Your organization has its own unique culture and employees. We understand that. That’s why Neocase and its Service Partners are working with you to deliver Best-in-Class Service Delivery solution, a solution that your employees will love to use daily.

Deployment

We will help you getting up and running quickly thanks to our implementation and consulting services, delivered by Neocase and/or our Certified Partners.

Learn more

Customer Success

Following the implementation, your objective is to get the best business value from the solution, every day. Our Customer Success Team makes that happen. We are wherever you need us.

Learn more

Training

Following an initial training during implementation, Neocase University will keep you up-to-date and Neocase Certified. This will ensure your Neocase solution remains a first-class Service Delivery solution.

Learn more

Deployment Strategy

With global/local teams, our objective is to deliver customer’s satisfaction through results. Our experts and our Certified Partners benefit from over 15 years’ experience in HR/Finance Service Delivery.

Maximize your ROI

Rapid and efficient deployment to get concrete quick wins, and immediate users’ adoption will ensure you’ll get the most out of your investment

Easy Transformation

Technology is not all. Our Certified Partners have the expertise in HR and Finance business transformation.

On-Time/Budget Delivery

Our Certified Partners offer a comprehensive set of implementation, integration and consulting services, with the support of Neocase Experts where required.
100% of Neocase projects are successfully delivered.

Achieve your Goals

Benefit from our experts and Certified Partners to achieve your business goals: Tier 0 resolution through responsive Portal and Knowledge Base, processes optimization through 3rd party applications integrations (Neocase Connect), workflows and SLA, decision making using Business Intelligence.

Deliverables

From the first phase of deployment till end-state, clear and measurable deliverables will guarantee that your Service Delivery Solution will deliver its promises.

deployment-graphic-2

Ready2Go Methodology

Ready2Go is the implementation methodology to deploy our HR Service Delivery solutions. It is an iterative and agile methodology, comprising established best practices and pre-configured processes.

Customers Success Management

After go-live, Neocase Customer Success Management team will support you in the daily life of your Service Delivery Organization.
Neocase Support Portal is accessible 24/7 with on-line help and last news and Customer Success Representatives will meet with you regularly to discuss KPIs and business challenges.

Customer Support

Neocase offers 2 different levels of Support: Standard or Premium.
Premium Support offers a dedicated line of support and specific SLAs.

Phone

SMS

Email/Chat

Portal

Neocase University

Get the best out of Neocase Solutions in keeping your Neocase Administrators Certifications up-to-date.

Maximize your ROI

Neocase Training Program is structured to allow your Administrators to get the best out of Neocase solutions. After a core training, expert trainings will help your Administrators to perform advanced configuration to maximize your Service Center’s efficiency.

Get the most of your training

Neocase provides regular training sessions in Paris and Boston. Neocase can also delivers on-site trainings (up to 6 trainees) and online trainings (Skype or Webex). Upon request, a temporary training platform and post-training support can be provided.