Institutional Website Privacy Policy

1 |       Definitions

“Personal Data Protection Policy” or “Privacy Policy” means this document, which contains information on how Neocase collects and processes your Data.

“Data” means, when you are directly or indirectly identifiable, all personal data concerning yourself that is collected by Neocase on the Website, such as your last names, first names, email address, telephone number, country, browser data, etc.

“Neocase” means Neocase Software SAS.

“Website” means Neocase’s institutional website, available at:

2 |       Purpose

Neocase is committed to protecting your Data.

Neocase has accordingly taken concrete action with the objective of producing clear and reliable tools to manage the Data collected when you visit our Website.

We encourage you to carefully read the Privacy Policy, which sets out the principles and rules we follow when managing your Data.

3 |       Changes to the Policy

Neocase may need to modify the Privacy Policy from time to time. As the Privacy Policy is always available on the Website, you are advised to check it regularly so that you are aware of any changes. In addition, Neocase will inform you of significant changes by any appropriate means (such as email or information on the Website homepage).

4 |       Data Controller

Neocase is the data controller of your Data. Its address is: 91 Boulevard National, 92250 la Garenne-Colombes, France.

5 |       Purposes of Data collection and legal basis

The Data collected via the Website will be used first and foremost to process your queries, such as requests for information about our solutions, demo bookings or job applications. The resulting Data processing accordingly forms part of the pre-contractual measures taken in response to your query.

Unless you object (see “Your rights to your Data” below), your Data will also be processed for purposes of our legitimate interest, and more specifically:

  • For our business analysis and development (solicitations and, more specifically, marketing messages and messages containing news or information about our products, services, updates, upgrades, special offers and other information, improving our knowledge of individuals and entities with whom we do business, management of customer relations and customer loyalty initiatives, business statistics, customer satisfaction surveys, management of prospective customer file, etc.).
  • To improve our products and services (management of reviews and feedback on our products and services, etc.).
  • When you have sent an application in response to a job offer published on the Website, to build up our database of potential candidates who, although their applications have been turned down previously, may match our future needs.

Your Data may also be used to comply with our statutory obligations (including in particular the management of users’ requests to exercise their rights, the creation of a marketing opt-out list, etc.).

When collecting your Data, all Data that are essential in order to respond to your query will be flagged as mandatory.

6 |       Data recipients

We may need to disclose your Data to our service providers (“data processors”, as this is defined by the regulations), who process your Data on our behalf for the purposes described above. We make sure that they only have access to Data that are strictly necessary for processing and they are subject to binding contractual obligations to protect the security of your Data.

We will not sell or rent your Data to any third parties for commercial purposes, unless we first obtain your express consent.

7 |       Transfer of your Data

Please note that we use service providers who process Data in the United States.

The providers who supply us with customer relationship management tools and the provider who hosts our Website are registered with the US Privacy Shield and, as such, are covered by the decision of the European Commission and the Swiss authorities recognising that the United States provides an adequate level of data protection for Data transferred to entities located in the United States within the framework of the EU-Switzerland/US Privacy Shield.

We may also allow our teams in the US to access some of your Data when this is necessary to respond to your request. Such transfers of your Data within our group take place within the framework of signed European Union standard contractual clauses, available here.

8 |        Data storage

Your Data will be stored for the period necessary for the above-mentioned purposes (active data period for business use), after which they will be archived until expiry of the statutory limitation periods applicable to any legal actions to which Neocase may be a party. In most cases, this means they will not be kept for more than five years after the operative event.

Neocase implements the following active data periods:

Purpose Active data period before archiving
Business analysis and development, improvement of our products and services Three years after the last contact
Recruitment Two years after the last contact

9 |       Cookies

Neocase uses cookies to give you the best possible experience when visiting our Website. Our cookie policy explains which cookies we use, how they are used, and how you can enable or disable them.

10 |    Your rights to your Data

You have a right of access to your Data and a right to have them rectified when they are incorrect. In those cases and within those limits laid down in the regulations, you also have a right to object to the use of your Data, a right to have certain Data erased, a right to restrict their use, a right to data portability and to the transfer of your Data to a third party, and the right to determine what happens to your Data after your death.

If you wish to exercise these rights, you should contact Neocase’s Data Protection Officer (DPO), stating your identity and indicating which Data are concerned by your request. You must enclose, where appropriate, proof of identity and any document justifying your request.

If you have any questions or concerns relating to the Privacy Policy or the use of your Data, you may contact Neocase’s DPO at any time.

You may refer any unresolved issues to CNIL, the French Data Protection Authority.