Today’s employees deserve the same conveniences at work that they enjoy in their lives as consumers.
Integration to Microsoft Teams
Drive more engagement from where your employees already work.
More employees are spending more time working in Teams. That’s why Neocase has made its HR Service Bot available as a downloadable app in Teams.
The bot communicates directly with the Neocase HR Case and Knowledge Management solution.
Get the best of Neocase in Microsoft Teams
Provide seamless employee experience every time – everywhere. Employees can use Microsoft Teams for desktop or mobile and simply chat with Neo.
Knowledge Base capabilities
Neo searches the Neocase Knowledge Base to find answers
Your employees receive the 3 most relevant articles to their question
Results are fully personalized to the employee profile
Case Management Capabilities
Create a new case
Provide Information about In-progress Cases
Update an In-progress Case
Transfer to a live chat with an HR representative