Employee Satisfaction

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The big shift in thinking around HR Service Delivery has been the change in focus from productivity and efficiency to employee experience, and employee engagement. That’s not to say that productivity and efficiency don’t matter. They certainly do. But they’re not all that matter. The HR Knowledge Base plays a major role in service delivery offering personalized search results, access to HR tools and information– all to greatly enhance employee service and satisfaction. The focus on the employee has risen to a higher level than it’s ever been.

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