HR Knowledge Base
The brains behind making HR Shared Services efficient and cost-effective to deliver come from Knowledge Base (KB) technology.
Self-Service Portal technology, the user interface used to search KB content, makes it easy for employees to directly access the content through a simplified user experience. For HR agents managing cases, the recommendation engine automatically searches the repository according to case contents, eliminating manual searches – saving time and increasing productivity.
A Less Painful Approach to Building an HR Knowledge base
So, you’ve decided to stand up an HR Service Delivery solution with case management, HR [...]
Jan
How to Build an HR Knowledge Base
So, you’ve decided to stand up an HR Service Delivery solution with case management, HR [...]
Mar
3 Steps to a Consumer-grade HR Knowledge base
If HR wants its customers to get excited about the experiences they deliver, they can [...]
Mar
How to Write a Knowledge Base Article
The purpose of a knowledge base article is to answer an employee’s question so that [...]
Dec
Knowledge Base – It’s all in the Knowing…
“Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and [...]
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Jul
Knowledge Base & Personalization in the Information Age
When you’re online searching, shopping or just plain browsing, have you noticed how many product [...]
Jul
The Neocase HR Knowledge Base – the “Brains” Behind HR Shared Services
When implementing an HR Shared Services Solution, the information about employees, corporate policies and procedures, [...]
Sep
Neocase HR Modules – the Lego’s of HR
Lego’s, the popular toy that gives children the ability to build almost anything their imagination [...]
Aug