Portal Experience

Employees, Managers and HR professionals find their work lives are easier, thanks to the Neocase Self-service Portal.

Employees like being self-sufficient and answering their own questions using the personalized knowledge base. Managers find it easy to give approvals anytime, from any device. And they can easily find policies, and create cases on behalf of their reports, without calling HR.

HR loves the portal as it makes everyone self-sufficient, meaning HR has time for strategic work! And IT? They don’t need to worry about the portal, because HR can manage the easy configurable environment.

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Self-service Portal

Complete Mobile Access

Personalized User Experience

Enterprise Portal Capabilities

Key Modules


HR organizations around the world have improved productivity by using the Case Management and Knowledge Management tools in Neocase. They spend less time on administrative work because they’ve automated processes through the Business Process Automation module. Instead, they’re spending the time doing strategic work. And they’ve simplified paper because they’re now creating, approving, signing and storing documents electronically.

Want to learn more? Check out any of the links below. And let us know how we can help!

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Case & Knowledge Management

Collaborative Case Management

SLA Management

Personalized Knowledge Base

Satisfaction Management

Document Generation

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Business Process Automation

Smart Form Builder

Workflow Designer

3rd Party Connectors

Electronic Signature

Smart Documentation Generation

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Electronic Document Management

Electronic Storage

E-Vault

Document Approval

Electronic Signature

Smart Documentation Generation

Additional Capabilities

Employees want to access HR on their own terms, through the most convenient method. It may be a Chat Bot to Live Chat, or Instant Messaging apps like Skype of Yammer, or through the Portal or email or by phone. Neocase supports the channels that your employees choose.

Service center managers feel in control, because they have a clear view of business trends through 34 KPI’s and 50 Pre-built reports that are designed for the HR service center.

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Easy User Access

Phone & Text Messaging

Live Chat

Self-service Portal

Chatbot

Email

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Reporting & Analytics

Business Intelligence

Advanced Business Intelligence

Realtime Dashboards

Neocase Demo

Request a 1-to-1 demo with a Solutions Specialist

Book a demo

Success Stories

Find out how our clients improved their Service Delivery

Browse references

Are you ready to get started?

Do you want to delight your employees with a consumer grade experience, increase service delivery productivity and spend more time on strategic initiatives?

Work smarter, contact us now