Portal Experience

Employees, Managers, and HR professionals find their work lives are easier thanks to the Neocase Self-Service Portal.

Employees want to be self-sufficient and answering their own questions using the personalized knowledge base helps them do just that. Managers will find it easy to provide approvals anytime, from any device. They can easily find policies and create cases on behalf of their reports without calling HR.

HR loves the portal as it makes everyone self-sufficient, meaning HR has time for strategic work! And IT? They don’t need to worry about the portal because HR can manage the easy configurable environment.


Self-service Portal

Complete Mobile Access

Personalized User Experience

Enterprise Portal Capabilities

Key Modules

HR organizations around the world have improved productivity by using the Case Management and Knowledge Management tools in Neocase. They spend less time on administrative work because they’ve automated processes through the Business Process Automation module. Instead, they’re spending the time doing strategic work. And they’ve simplified paperwork because they’re now creating, approving, signing, and storing documents electronically.

Want to learn more? Check out any of the links below. And let us know how we can help!


Case & Knowledge Management

Collaborative Case Management

SLA Management

Personalized Knowledge Base

Satisfaction Management

Document Generation


Business Process Automation

Smart Form Builder

Workflow Designer

3rd Party Connectors

Electronic Signature

Smart Documentation Generation


Electronic Document Management

Electronic Storage


Document Approval

Electronic Signature

Smart Documentation Generation

Additional Capabilities

Employees want to access HR on their own terms using the method that’s most convenient for them. That may be a Chat Bot to Live Chat or Instant Messaging apps like Skype or Yammer. Perhaps some employees prefer using the portal or email or would rather reach out by phone. Neocase enables the employee to connect with HR through the method that works best for them.

Service center managers feel in control because they have a clear view of business trends through 34 KPI’s and 50 pre-built reports that are designed for the HR service center.


Easy User Access

Phone & Text Messaging

Live Chat

Self-service Portal




Reporting & Analytics

Business Intelligence

Advanced Business Intelligence

Realtime Dashboards

Neocase Demo

Request a 1-on-1 demo with a Solutions Specialist

Book a demo

Success Stories

Find out how our clients improved their Service Delivery

Browse references

Are you ready to get started?

Do you want to delight your employees with a consumer-grade experience, increase service delivery productivity and spend more time on strategic initiatives?

Contact us now