Portal Experience

Employees, Managers, and HR professionals find their work lives are easier thanks to the Neocase Self-Service Portal.

Employees want to be self-sufficient and answering their own questions using the personalized knowledge base helps them do just that. Managers will find it easy to provide approvals anytime, from any device. They can easily find policies and create cases on behalf of their reports without calling HR.

HR loves the portal as it makes everyone self-sufficient, meaning HR has time for strategic work! And IT? They don’t need to worry about the portal because HR can manage the easy configurable environment.

Additional Capabilities

Employees want to access HR on their own terms using the method that’s most convenient for them. That may be a Chat Bot to Live Chat or Instant Messaging apps like Skype or Yammer. Perhaps some employees prefer using the portal or email or would rather reach out by phone. Neocase enables the employee to connect with HR through the method that works best for them.

Service center managers feel in control because they have a clear view of business trends through 34 KPI’s and 50 pre-built reports that are designed for the HR service center.