HR Service Delivery
Great SLA’s consist of these 5 parts.
Every strong relationship is built upon clear communication, and clear expectations. That’s what Service Level [...]
Jan
The easiest way to personalization & customer loyalty
It happens to me every time I call Delta Airlines customer support. I love to hear it. [...]
Jan
The Key to Making Live Chat Successful in your HR Service Center.
So, what is it that’s so cool about having live chat in your service center? [...]
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Jan
Poor service? Don’t blame the technology.
It seems every time I take my car to the dealership, they have trouble finding [...]
Jan
Best Practices for Employee Satisfaction Surveys
Before an employee can be engaged, they need to be satisfied with the core aspects [...]
Jan
What’s the Right type Service Rep in the Age of Self Service?
An article in the January-February 2017 issue of Harvard Business Review says that “Across all [...]
Jan
Corkscrews, Can Openers and Business Intelligence
When a person picks up a tool, they normally do it accomplish a specific task; to solve [...]
Dec
The Night Before Christmas in the HR Service Center
‘Twas the night before Christmas And all through HR, Not a creature was stirring Except [...]
Dec
Why the Seat at the Table Still Eludes Some HR Organizations
Every HR organization wants the proverbial seat at the table. Some have secured it, but [...]
Dec
Improve your HR Portal with Design Thinking
There’s an article in the September 2015 issue of the Harvard Business Review called “Design [...]
Dec