HR Service Delivery
So you’ve automated your processes. Now what?
According to the 2016-2017 Sierra Cedar HR Systems Survey results, “business process improvement continues to [...]
Jun
What do employees want? Are you delivering?
We’re out at HR Tech World in San Francisco this week. While the show is [...]
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Jun
5 Reasons to Participate in the Sierra Cedar HR Systems Survey
The Sierra-Cedar 2017–2018 HR Systems Survey is available here until July 1, 2017. If you [...]
Buying Business Software? Include this in your RFP.
How often do you ask a person for something, and they come back with something [...]
Jun
Balancing People, Process and Technology for a Great Customer Experience
Sometimes you have a customer experience that feels so good, you want to tell other [...]
May
Do you have a customer service mindset?
It drives me crazy when a front-line employee can solve a problem, but can’t. They [...]
Apr
Who should control HR Service Delivery Tools? HR, or IT?
In my first job in the early 1980’s, I served as a Professional Association’s point [...]
Apr
Why Employees Shouldn’t Fear Artificial Intelligence
… at least not yet. Much is being said about how AI (Artificial Intelligence) will [...]
Apr
What does customer-focus really mean?
Jack Welch, while CEO of General Electric, would often say, “Companies don’t give job security. [...]
Apr
Is the SLA Compliance Metric fooling us?
The KPI Library defines SLA Compliance as “The total number of incidents resolved within SLA [...]
Mar