HR Service Delivery

“C” is for Conference and Collaboration

It’s conference season in the world of HR Technology.  There was Workday Rising, and HR [...]

2 Reasons why more HR Service Centers are offering Chat

Tier-zero resolution (TZR, if you’re into acronyms) was, and in many respects still is the [...]

If you’ve ever used an electronic signature, you know how cool it is.

During the course of employment, employees are frequently required to sign documentation. It begins with the [...]

Hey Vendors, The Show isn’t about us!

Day 2  at the HR Tech Expo. The Product Expo at HR Tech reminds me [...]

What are the top 5 product categories at HR Tech this year?

On this the eve of the 2016 HR Technology Conference and Exposition, I thought it [...]

Documentation and Digitalization – a Problem and Opportunity for HR Service Delivery

Here are four frightening facts about HR documentation: According to PricewaterhouseCoopers, finding a lost document will [...]

3 Reasons why you should share your SLA’s with your customer

There have been many conversations over the years with service center leaders about their Service Level [...]

How well do you market your shared service center?

People do something for one of two reasons:  They have to do it, or they [...]

Which shared service center maturity map is right for you?

“If you don’t know where you’re going, you might end up someplace else.”   When [...]

3 Methods of Triage in the Service Center

A common challenge for service centers is effectively and efficiently assigning inbound requests, so that [...]