HR Service Delivery
“C” is for Conference and Collaboration
It’s conference season in the world of HR Technology. There was Workday Rising, and HR [...]
Oct
2 Reasons why more HR Service Centers are offering Chat
Tier-zero resolution (TZR, if you’re into acronyms) was, and in many respects still is the [...]
Oct
If you’ve ever used an electronic signature, you know how cool it is.
During the course of employment, employees are frequently required to sign documentation. It begins with the [...]
Oct
Hey Vendors, The Show isn’t about us!
Day 2 at the HR Tech Expo. The Product Expo at HR Tech reminds me [...]
Oct
What are the top 5 product categories at HR Tech this year?
On this the eve of the 2016 HR Technology Conference and Exposition, I thought it [...]
Oct
Documentation and Digitalization – a Problem and Opportunity for HR Service Delivery
Here are four frightening facts about HR documentation: According to PricewaterhouseCoopers, finding a lost document will [...]
Sep
3 Reasons why you should share your SLA’s with your customer
There have been many conversations over the years with service center leaders about their Service Level [...]
Sep
How well do you market your shared service center?
People do something for one of two reasons: They have to do it, or they [...]
Sep
Which shared service center maturity map is right for you?
“If you don’t know where you’re going, you might end up someplace else.” When [...]
Sep
3 Methods of Triage in the Service Center
A common challenge for service centers is effectively and efficiently assigning inbound requests, so that [...]
Sep