7 Ways Technology is Improving HR Processes
Last week, we talked about the top 5 reasons companies are investing in automating HR [...]
22
May
May
Top 5 Reasons for Automating HR Processes
According to Gartner’s 2016 Magic Quadrant for Cloud HCM Suites, the top two reasons companies [...]
11
May
May
Balancing People, Process and Technology for a Great Customer Experience
Sometimes you have a customer experience that feels so good, you want to tell other [...]
08
May
May
Do you have a customer service mindset?
It drives me crazy when a front-line employee can solve a problem, but can’t. They [...]
27
Apr
Apr
Who should control HR Service Delivery Tools? HR, or IT?
In my first job in the early 1980’s, I served as a Professional Association’s point [...]
24
Apr
Apr
What is HR Case Management?
According to Gartner, “by 2020, 65% of organizations with more than 5,000 workers will commit [...]
20
Apr
Apr
Why Employees Shouldn’t Fear Artificial Intelligence
… at least not yet. Much is being said about how AI (Artificial Intelligence) will [...]
17
Apr
Apr
What does customer-focus really mean?
Jack Welch, while CEO of General Electric, would often say, “Companies don’t give job security. [...]
10
Apr
Apr
Does your HR Service Delivery improve Employee Engagement?
The big shift in thinking around HR Service Delivery has been the change in focus [...]
06
Apr
Apr
Is the SLA Compliance Metric fooling us?
The KPI Library defines SLA Compliance as “The total number of incidents resolved within SLA [...]
27
Mar
Mar