Learn more about Service Delivery

Leveraging HR Shared Services via Mobile Devices

Securely Accessing HR Information, Processes & Services – Anytime, Anywhere

Engaging & Retaining the Best Employees using HR Shared Services

According to Wikipedia, Human Resources are the set of individuals who make up the workforce [...]

Human Resources Today – Leveraging Strategy & Keeping Talent

Over the years, I’ve worn a lot of company hats – mostly in the marketing [...]

“It’s All About Me” – a Truly Personalized HR Portal

Some years ago, as the digital age began to evolve and computers started serving a [...]

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Delivering HR Shared Services – Have it Your Way

Most of us probably remember the old Burger King tagline “Have it Your Way.”

Keeping the “Human” in Human Resources

We’ve all experienced disconcerting automation in this digital age of online communication as companies look [...]

Neocase HR – We put the “Service” in Shared Services

Personal Service – seems like the exception not the rule these days.

Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication

We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or [...]

What is Customer Journey Mapping, and how can it improve HR Service Delivery?

Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least [...]

One Theory Why Worldwide Employee Engagement is so Low…

Most everyone knows the power of Employee Engagement: