Business Process Management
Advanced BPM suite enables the HR Shared Services Centers to grow beyond the limited capabilities of simpler Case Management, and graduate to a higher level of automated process management
Business Process Management Module
HR Shared Services Centers are often responsible for the delivery of many HR processes that require the completion of forms, approvals and multiple administrative steps.
The End-to-End Business Process Management module fully integrates with the entire Neocase HR platform, including its Self-Service Portal, Case Management and Knowledge Base components.
Business Process Management Benefits
- Reduce operational costs through End-to-End Process automation across multiple systems via Connectors
- Improve user experience through digital smart forms
- Gain deeper process insight through HR process-specific data analytics
- Lower cost of ownership through HR process builder and workflow tools that require no technical skills
The BPM solution provides tools to Design, Publish, Analyze and Optimize complex HR workflow processes as efficient, automated services.
Business Process Management Key Features
- Advanced Graphical Builder that allows HR Process Owner to design and build a complex HR process into Neocase
- Form builder that enables the HR Process Owner to design multiple forms
- Neocase Workflow Engine that automates manual work, by driving the business processes according to the assigned SLA
- Process Activity Dashboards & Monitors that enables Service Center managers to monitor processes in real time
- BPM performances Analysis Reports that provide business intelligence and strategic insights to analyse a process
- Neocase Connectors that support the integration of these processes to third-party HR applications
Additional Modules for HR
The Business Process Management module is fully integrated into HR Case Management, LiveChat and other modules which together comprise one comprehensive solution for your HR Shared Services Centers. To learn more about those other modules, click on the button below.
- Case Management
- Knowledge Base
- Self-Service Portal
- Business Intelligence
- Service-Level Agreement
- Satisfaction Survey
- Neocase Connect
- Email Management
- Live Chat
- Document Management
- Real-Time Dashboard
Collaborative Case Management
Capture and organize requests easily and efficiently. The collaborative Case Management tools in HR Power will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.
Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in HR Power delivers over 80% Tier 0 Resolution rate.
Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.
The Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.
Proactive SLA Management
Meeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of HR Power. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.
The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.
Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.
The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.
Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in HR Power delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.
Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.
Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.