Our HR Self Service Portal is easily integrated into your internal systems to create a streamlined and branded experience for your employees.

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Achieve more with fewer resources

Our HR Self Service Portal allows employees to access a range of HR information, including payroll, benefits information, and company news anywhere, anytime and from any device.

Our software gives power to your employees, allowing them to access important information by themselves, whilst reducing calls to your HR Shared Services Centers, giving your staff more time to work on other tasks.

Achieve more with fewer resources

Our HR Self Service Portal allows employees to access a range of HR information, including payroll, benefits information, and company news anywhere, anytime and from any device.

Our software gives power to your employees, allowing them to access important information by themselves, whilst reducing calls to your HR Shared Services Centers, giving your staff more time to work on other tasks.

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Improve Employee Satisfaction & Engagement

According to Gartner, employee engagement can be achieved through an HR Self Service Portal, particularly if the portal is personalized to the employee. A hallmark of the Neocase HR Self Service Portal is its ability to be personalized to each individual employee.

Self-Service Portal Key Features

  • Mobile access improves the employee experience
  • Personalized to the individual user for maximum employee engagement
  • Gives employees access to personal information, benefits information, company policies, company news and more
  • Merging with Case Management
  • Access content from 3rd party portals or other Intranet sites
  • Configurable by non-technical HR content owner

Self-Service Portal Key Features

  • Mobile access improves the employee experience
  • Personalized to the individual user for maximum employee engagement
  • Gives employees access to personal information, benefits information, company policies, company news and more
  • Merging with Case Management
  • Access content from 3rd party portals or other Intranet sites
  • Configurable by non-technical HR content owner

Self-Service Portal Datasheet

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Grow your business faster with more HRIS tools

Collaborative Case Management

Capture and organize requests easily and efficiently. The collaborative Case Management tools in HR Power will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.

Integrates with

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Knowledge Base

Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in HR Power delivers over 80% Tier 0 Resolution rate.

Integrates with

Learn more about Knowledge Base
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Advanced Business Process management

The Advanced Business Process Management module in HR Power provides the tools to design, test, publish, analyse and optimize these complex processes as complete, efficient, and automated services.

Integrates with

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Digital Document Management

Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.

Integrates with

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Email Management

The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.

Integrates with

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Real-Time Dashboard

Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.

Integrates with

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Satisfaction Survey

The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.

Integrates with

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Business Intelligenge

The Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.

Integrates with

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Proactive SLA Management

Meeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of HR Power. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.

Integrates with

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Live Chat

Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in HR Power delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.

Integrates with

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Neocase Connect

Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.

Integrates with

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Do you want to delight your employees with a consumer grade experience, increase service delivery productivity and spend more time on strategic initiatives?

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