Reduce the number of cases received to the Service Center and maximize your Tier Zero Resolution. Enable employees to find answers by themselves by accessing a role-based Knowledge Base through the Self Service Portal.
Increased Productivity
80% reduction in calls
Enhanced Employee Engagement
Over 80% Tier 0 Resolution Rate
Neocase HR Knowledge Base is designed to make it easy for any employee or manager to find the answer to their question quickly. Our Knowledge Base supports content in multiple formats, including video.
You can define your own topic structure, so users can also easily navigate the content if they choose. The content can contain deep links to smart forms and processes, so users can click directly from a policy document to a digital smart form, and begin a process. And that’s the kind of simple digital experience employees love!
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HR Kwoledge Base Key Features
- Searches made simple
- Employee-centric and personalized by matching search results to multiple data points in employee’s record
- Content management made easy
- Fully-accessible through mobile devices
- Supports importing existing content
- Measure and improve Knowledge Base utilization
Grow your business faster with more HRIS tools
- Case Management
- Self-Service Portal
- Advanced BPM
- Document Management
- Email Management
- Real-Time Dashboard
- Satisfaction Survey
- Business Intelligence
- Service Level Agreement
- Live Chat
- Neocase Connect
Collaborative Case Management
Capture and organize requests easily and efficiently. The collaborative Case Management tools in HR Power will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.
Integrates with
Self-Service Portal
Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.
Integrates with
Advanced Business Process management
The Advanced Business Process Management module in HR Power provides the tools to design, test, publish, analyse and optimize these complex processes as complete, efficient, and automated services.
Integrates with
Digital Document Management
Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.
Integrates with
Email Management
The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.
Integrates with
Real-Time Dashboard
Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.
Integrates with
Satisfaction Survey
The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.
Integrates with
Business Intelligenge
The Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.
Integrates with
Proactive SLA Management
Meeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of HR Power. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.
Integrates with
Live Chat
Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in HR Power delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.
Integrates with
Neocase Connect
Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.
Integrates with
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Do you want to delight your employees with a consumer-grade experience, increase service delivery productivity and spend more time on strategic initiatives?