Reduce the number of cases received to the Service Center and maximize your Tier Zero Resolution. Enable employees to find answers by themselves by accessing a role-based Knowledge Base through the Self Service Portal.

Increased Productivity

80% reduction in calls

Enhanced Employee Engagement
Over 80% Tier 0 Resolution Rate
Neocase HR Knowledge Base is designed to make it easy for any employee or manager to find the answer to their question quickly. Our Knowledge Base supports content in multiple formats, including video.
You can define your own topic structure, so users can also easily navigate the content if they choose. The content can contain deep links to smart forms and processes, so users can click directly from a policy document to a digital smart form, and begin a process. And that’s the kind of simple digital experience employees love!
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HR Kwoledge Base Key Features
- Searches made simple
- Employee-centric and personalized by matching search results to multiple data points in employee’s record
- Content management made easy
- Fully-accessible through mobile devices
- Supports importing existing content
- Measure and improve Knowledge Base utilization
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Do you want to delight your employees with a consumer-grade experience, increase service delivery productivity and spend more time on strategic initiatives?