What this partnership means to Workday and Neocase Customers
With this certified integration, joint customers will be able to further improve employee experiences and increase service center productivity. For example, organizational and employee data changes made in Workday are automatically updated in real-time in Neocase.
This enables service center staff to access updated, personalized employee records in Neocase’s self-service portal when handling a case. Additionally, documents created or captured within the case management process are automatically posted to the employee’s document file in Workday for convenient, centralized access.
Improved HR Service and Employee Engagement
The Case Management, Knowledge Base and Self-Service module in Neocase enable an organization to engage its employees through a higher levelof service. Self-Service and Knowledge Base content are personalized to the employee. This personalization is made possible through the real-time integration of data from Workday to Neocase.
Increased Efficiency and Productivity
When employees and managers can find their own answers through self-service, HR professionals gain valuable time to invest in strategic work. The automationwithin the case management solution further reduces the amount of manual administrative work for HR. Documents created or captured during the case management process can be posted in real-time for centralized employee document storage in Workday.
Peace of Mind through a Future-proof Integration
An important tenet of this Workday Certification is that integrations be kept current with Workday release cycles, and that Neocase continues to add new features to the integration, to deliver greater functionality.This means that over time, the combined Neocase-Workday solution will grow in business value.
Real-time Bi-directional Integration
Developed through Workday’s extensive Certification Program to ensure quality and consistency with Workday’s products, this certification is indicative of Workday’s confidence in the Neocase technology, functionality, customer value and business acumen. The real-time data synchronization between Workday HCM and Neocase’s HR solutions results in a more personalized and productive experience that couldn’t be achieved with legacy interfaces.
If you’re a member of the Workday Community, you can learn more on the Community’s Neocase Page
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