HR Shared Service Center Transformation at Société Générale with Neocase

Société Générale, one of Europe’s leading banking groups, faced the challenge of optimizing its HR shared service center (SSC) to provide faster, more efficient HR support across its global workforce. To address this, they chose Neocase’s flexible HR service delivery platform.

Watch Testimony
Download case study

77

Countries

Banking

Industry

160,000

Employees

Over 85% Employee Satsifaction

KPI

Solutions

Centralized and Automated HR Service Delivery

By implementing Neocase’s HR SSC platform, Société Générale was able to:

  • Centralize all HR inquiries into one unified portal
  • Automate workflows for faster case resolution
  • Track SLAs and performance metrics for continuous improvement
  • Provide employees with a seamless, user-friendly HR experience

Results

Benefits Realized by Société Générale

  • Significant reduction in HR request processing time
  • Increased transparency for both HR teams and employees
  • Improved employee satisfaction through consistent and timely support
  • Empowered HR teams to focus on strategic priorities rather than administrative tasks

“Not only have we successfully completed the project in a record three months, but as a result we have also managed to handle more inquiries with the same number of staff. This success is due to Neocase teams’ involvement
in implementation and their support in conducting the change, and because of the tool’s user-friendliness
and functional ergonomics.”

Stéphane Mignola / Société Générale

Description

Challenges Before Neocase Implementation

  • Decentralized HR requests handled by multiple teams
  • Manual and fragmented HR processes leading to delays
  • Limited visibility and tracking of HR service quality
  • Need to enhance employee satisfaction and service consistency

Why Neocase for HR Shared Service Centers?

Neocase offers a scalable, configurable platform designed for HR professionals to adapt quickly without heavy reliance on IT. Its drag-and-drop interface allows easy modification of workflows as business needs evolve, ensuring your HR SSC remains agile and efficient.

Ready to Get Started

Request a demo

HR Solutions Tailored to Your Needs

Neocase HR

Need a scalable and flexible solution to automate more HR processes?

Learn more

Neocase HR Ready

Automate HR processes faster with a pre-configured solution!

Learn more

Neocase Employee Journey

Need to manage your onboarding and the entire employee journey?

Learn more

Neocase Employee Relations

Manage and secure your complaints and disciplinary procedures!

Learn more

Discover other Customer Success Stories

Discover

Modules

Discover

Solutions

Discover

Services

Discover