In general, Business Intelligence refers to the tools and systems that play a key role in the strategic planning process of an organization.
These systems are used to collect, archive, access and analyze corporate and market information critical to the operations of the business. Information gathered may include such facets as market research and segmentation, product and service viability and distribution and inventory analysis – all with the goals of improving the company’s position in the marketplace.
In human resources, Business Intelligence is used to continually improve the productivity and value of HR Shared Services to an organization. Proactively monitoring, managing and improving the system across the enterprise – helps a firm maintain and deliver an optimal HR solution for all. HR service delivery may be monitored through real-time interactive dashboard displays – that clearly show executives, managers and HR professionals a wide variety of performance analysis reports for up-to-the-minute status of the HR Shared Service Center.
HR Business Intelligence reporting and analytics provide unprecedented insight into HR processes – highlighting areas of optimal value, usefulness and performance; while, also clearly showing where improvements are needed via a suite of dozens of Performance Analysis Reports. These reports may be modified, and others created, through a custom report builder giving organizations the ability to capture the exact metrics they need to get the best picture and results possible. Standard report analytics include Knowledge Base and Enterprise Portal usage, and HR process and personnel analysis. Data presented in reports is displayed in HR best-practice key performance indicator context – to enable organizations to modify their approach and processes – and obtain optimal HR service delivery.
High-level report data provides a quick at-a-glance system overview – that then may be quickly “drilled down” into – to reveal areas that require attention. HR Services delivery issues such as process bottlenecks or other areas lacking optimal productivity are easily and clearly identified so that they may be addressed and rectified.
Proactive and productive HR business intelligence – to keep human resources services flowing smoothly – and the people they serve productive and engaged – now that’s intelligent business.