• Neocase Power for HR

    Building a World Class HR Shared Services Organization

Overview

The Solution for HR

Neocase HR Power is an integrated, scalable and flexible HR Shared Services Center solution which allows an HR organisation to transform its business to reduce operational costs, enhance employee satisfaction, and optimize HR processes. We accomplish this through our 12 integrated modules; Case Management, Business Process Management, Real Time Dashboards, Self-Service Portal, LiveChat, Knowledge Base, Service Level Agreement, Business Intelligence, Document Management, Neocase Connect, Email Management and Surveys.

Lower-Operational-Costs

Lower Operational Costs

by reducing the overall number of requests that are submitted to HR by giving employees direct access to personalized relevant answers from the Knowledge Base, through a Self Service Portal

Improve-First-Call-resolution

Improve First Call Resolution

by enabling 24/7 access to Knowledge Base which helps agents provide employees with accurate and timely resolutions.

Increase-Employee-Satisfaction

Increase Employee Satisfaction

through immediate and relevant answers via the self service portal. HR Power is known to improve employee satisfaction by over 50%.

Optimize-Service-Delivery-Productivity

Optimize Service Delivery Productivity and efficiency by automating and routing cases via email, phone, live chat or fax to the right agents, experts or queues at the right time.

optimize-resources

Maximise Resources

by allowing managers and employees access to an unlimited set of role-specific HR process documents and smart forms.

Greater-Business-Insight

Greater Business Insight

and decision making capabilities through advanced performance analysis reporting and real time dashboards.

Collaborative Case Management

Capture and organize requests easily and efficiently. The collaborative Case Management tools in HR Power will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.

screenshot_case_management_HR_v2

Find out more

Knowledge Base

Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in HR Power delivers over 80% Tier 0 Resolution rate.

screenshot_knowledgeBase_HR_v2

Find out more

Advanced Business Process Management

The Advanced Business Process Management module in HR Power provides the tools to design, test, publish, analyse and optimize these complex processes as complete, efficient, and automated services.

screenshot_BPM_v2

Self Service Portal

Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.

screenshot_selfservice_portal_HR_v2

Find out more

Business Intelligence

The Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.

screenshot_BI_HR_v2

Proactive SLA Management

Meeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of HR Power. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.

screenshot_SLA_HR_v2

Satisfaction Survey

The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.

screenshot_survey_HR_v2

Neocase Connect

Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.

screenshot_integrationCloud_HR_v2

Email Management

The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.

screenshot_mail_HR_v2

Live Chat

Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in HR Power delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.

screenshot_live_chat_HR_v2

Document Management

Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.

screenshot_digitalDocument_HR_v2

Real Time Dashboard

Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.

screenshot_dashboard_HR_v2

Datasheets

01-datasheet-SCC

Neocase Corporate Overview

Learn more about Neocase Software as a company, including our mission, our technology leadership and our solution offerings.

Download

02-datasheet-9-bpm

Neocase Power for HR

Neocase HR Power is a highly scalable HR Shared Services solution designed for large, global HR environments.

Download

03-datasheet-9-bpm

Business Process Management

The BPM solution provides tools to Design, Test, Publish, Analyze and Optimize complex HR workflow processes as efficient, automated services.

Download

Read Success Stories

success_stories_renault-v2
MGMResorts-International-logo1
logo-societe-generale1
PSA_Logo.svg_
Thales_Logo.svg_
ee
ratp
success_stories_veolia

air-france-log
success_stories_renault-v2
MGMResorts-International-logo1
logo-societe-generale1
PSA_Logo.svg_
Thales_Logo.svg_
ee
ratp
success_stories_veolia
air-france-log

 

Request a Demo