The Solution for HRNeocase HR Power is an integrated, scalable and flexible HR Shared Services Center solution which allows an HR organisation to transform its business to reduce operational costs, enhance employee satisfaction, and optimize HR processes. We accomplish this through our 12 integrated modules; Case Management, Business Process Management, Real Time Dashboards, Self-Service Portal, LiveChat, Knowledge Base, Service Level Agreement, Business Intelligence, Document Management, Neocase Connect, Email Management and Surveys.
Lower Operational Costs
by reducing the overall number of requests that are submitted to HR by giving employees direct access to personalized relevant answers from the Knowledge Base, through a Self Service Portal
Improve First Call Resolution
by enabling 24/7 access to Knowledge Base which helps agents provide employees with accurate and timely resolutions.
Increase Employee Satisfaction
through immediate and relevant answers via the self service portal. HR Power is known to improve employee satisfaction by over 50%.
Optimize Service Delivery Productivity and efficiency by automating and routing cases via email, phone, live chat or fax to the right agents, experts or queues at the right time.
by allowing managers and employees access to an unlimited set of role-specific HR process documents and smart forms.
Greater Business Insight
and decision making capabilities through advanced performance analysis reporting and real time dashboards.
Collaborative Case ManagementCapture and organize requests easily and efficiently. The collaborative Case Management tools in HR Power will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.
Knowledge BaseAgents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in HR Power delivers over 80% Tier 0 Resolution rate.
Advanced Business Process ManagementThe Advanced Business Process Management module in HR Power provides the tools to design, test, publish, analyse and optimize these complex processes as complete, efficient, and automated services.
Self Service PortalEmployees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.
Business IntelligenceThe Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.
Proactive SLA ManagementMeeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of HR Power. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.
Satisfaction SurveyThe business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.
Neocase ConnectNeocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.
Email ManagementThe Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.
Live ChatCustomers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in HR Power delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.
Document ManagementNeocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.
Real Time DashboardGraphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.
Neocase Corporate Overview
Learn more about Neocase Software as a company, including our mission, our technology leadership and our solution offerings.
Neocase Power for HR
Neocase HR Power is a highly scalable HR Shared Services solution designed for large, global HR environments.
Business Process Management
The BPM solution provides tools to Design, Test, Publish, Analyze and Optimize complex HR workflow processes as efficient, automated services.