HR Ready for Workday

An HR Service Delivery Solution for Workday’s Mid-market Clients

Some of the Workday clients integrated to Neocase

A Solid Foundation for HR Service Delivery

HR Ready for Workday

You’re ready to automate your HR Help Desk, but you want the peace of mind that the solution you choose will integrate with Workday HCM now and in the future. And as a mid-market organization, you have neither the budget nor appetite for expensive solutions or long implementations.

Neocase HR Ready for Workday provides the core features that all HR Services Centers need, at an investment that fits the budgetary requirements of a mid-market organization. And it includes a Certified bi-directional integration to Workday.

HR Ready for Workday Benefits

  •  Certified Bi-directional integration to Workday
  • Pre-configured based on Best Practices
  • Improved Employee Service Experience
  • Productivity Gains from HR Helpdesk Automation
  • Rapid Return on Investment
  • Easy transition to Neocase HR Power

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Find out more about our HR Ready for Workday Modules

Collaborative Case Management

Capture and organize requests easily and efficiently. The collaborative Case Management tools in HR Power will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.

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Knowledge Base

Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver.  The Knowledge Base in HR Power delivers over 80% Tier 0 Resolution rate.

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Self-Service Portal

Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.

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Satisfaction Survey

The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.

Email Management

The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.

Document Management

Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.

Worday Integration

Certified Bi-directional Integration to Workday, so service advisors know employee information in Neocase is always accurate.

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Ready2Go Implementation / Approach

HR Ready for Workday is implemented using an iterative, agile methodology. Instead of moving all functionality into production at one time (the “big bang” approach), functionality is released incrementally. User acceptance is reinforced and business gains are monitored with each deployment iteration.

The Ready2Go approach rapidly moves through a series of Planning, Discovery, Preparation, Deployment and Operation steps for each iteration until the fully-integrated HR Ready for Workday solution is live in production and delivering business results.


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Neocase Corporate Overview

Learn more about Neocase Software as a company, including our mission, our technology leadership and our solution offerings.



Neocase Connector for Workday

Learn more about the Neocase Certified Workday Connector



HR Ready for Workday

Learn more about HR Ready for Workday which provides the core features to automate your HR Service Delivery


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You'll be happy you did...

  • We are the leading solution for integrated HR & Finance Service Delivery
  • We boost businesses’ productivity by 75%
  • and deliver cost savings of up to 50%
  • And with a 98% retention rate, our customers are as happy as we are