HR Case Management

HR Case Management gives agents the capability to efficiently manage and resolve all requests that come into the service center, thus reducing operational costs and improving employee satisfaction.

Download Datasheet

case-management-video-pic-1

Capture, organize requests easily and efficiently

Storing all your data in a central place, accessible from any location and easy to use, our HR Case Management tool ultimately improves your HR Service Delivery.

The HR Shared Service Center is the classic example of an organization that’s asked to do more work with fewer resources. Fortunately, the HR Case Management module in HR Power gives agents the capability to efficiently manage and resolve all requests that come into the service center, thus reducing operational costs and improving employee satisfaction.

HR Case Management Benefits

  • Lower operational costs
  • Secured place to store your data
  • Increased employee satisfaction
  • 75% higher productivity HR Processes
  • Improved SLA compliance
  • And much more…

Download White Paper on The 5 C’s of Case Management

Learn more about how our HR Case Management software can reduce administrative task time to help you focus on strategy, and improve your HR Service Delivery with our whitepaper.

Download Whitepaper

HR Case Management Key Features

  • Designed to accommodate high volumes of case data to support large global service center environments. to store your data
  • Track progress of individual tasks within cases
  • Automatically transfers workloads to specific agents to maintain a balanced workload
  • All requests are converted to cases and presented within a single dashboard view. SLA compliance
  • Real time access to documents, unstructured data, media
screenshot_case_management_HR_v2

Additional HR Modules

The Case Management module fully integrates with the entire HR Power platform, including its HR Self Service Portal, HR Case Management and HR Knowledge Base components. The BPM solution provides tools to Design, Test, Publish, Analyze and Optimize complex HR processes as efficient, automated services.


Knowledge Base

Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver.  The Knowledge Base in HR Power delivers over 80% Tier 0 Resolution rate.

Find out more

screenshot_knowledgeBase_HR_v2-2-1

Advanced Business Process Management

Advanced Business Process management The Advanced Business Process Management module in HR Power provides the tools to design, test, publish, analyse and optimize these complex processes as complete, efficient, and automated services.

Find out more

screenshot_BPM_v2

Self-Service Portal

Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.

Find out more

screenshot_selfservice_portal_HR_v2

Business Intelligence

The Business Intelligence module enables you to monitor, manage and systematically improve the value delivered by your service center, through real-time interactive dashboard displays, a suite of several dozen Performance Analysis Reports, a custom Report Builder, and Advanced Business Intelligence tools.

screenshot_BI_HR_v2

Proactive SLA Management

Meeting and exceeding customer expectations is at the core of sound service delivery. That’s why Proactive SLA Management is at the core of HR Power. SLA’s can be designed and configured according to a variety of criteria, including Process, Employee, Business Unit and Company.

screenshot_SLA_HR_v2

Satisfaction Survey

The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.

screenshot_survey_HR_v2

Neocase Connect

Neocase Connect seamlessly integrates with ERP and third party point solutions through a variety of methods including API’s, web services, ESB connectors, Single Sign On and user interface integration.

screenshot_integrationCloud_HR_v2

Email Management

The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.

screenshot_mail_HR_v2

Live Chat

Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in HR Power delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.

screenshot_live_chat_HR_v2

Document Management

Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.

Find out more

screenshot_digitalDocument_HR_v2

Real-time Dashboard

Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.

screenshot_dashboard_HR_v2

See it for yourself

Get a free demo today

You'll be happy you did...

  • We are the leading solution for integrated HR & Finance Service Delivery
  • We boost businesses’ productivity by 75%
  • and deliver cost savings of up to 50%
  • And with a 98% retention rate, our customers are as happy as we are