HR Case Management

HR Case Management gives agents the capability to efficiently manage and resolve all requests that come into the service center, thus reducing operational costs and improving employee satisfaction.

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Capture, organize requests easily and efficiently

Storing all your data in a central place, accessible from any location and easy to use, our HR Case Management tool ultimately improves your HR Service Delivery.

The HR Shared Service Center is the classic example of an organization that’s asked to do more work with fewer resources. Fortunately, the HR Case Management module in HR Power gives agents the capability to efficiently manage and resolve all requests that come into the service center, thus reducing operational costs and improving employee satisfaction.

Benefits:

  • Lower operational costs
  • Secured place to store your data
  • Increased employee satisfaction
  • 75% higher productivity HR Processes
  • Improved SLA compliance
  • And much more…

Download White Paper on The 5 C’s of Case Management

Learn more about how our HR Case Management software can reduce administrative task time to help you focus on strategy, and improve your HR Service Delivery with our whitepaper.

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HR Case Management Key Features

  • Designed to accommodate high volumes of case data to support large global service center environments. to store your data
  • Track progress of individual tasks within cases
  • Automatically transfers workloads to specific agents to maintain a balanced workload
  • All requests are converted to cases and presented within a single dashboard view. SLA compliance
  • Real time access to documents, unstructured data, media
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Additional Modules

The Case Management module fully integrates with the entire Power for HR platform, including its HR Self Service Portal, HR Case Management and HR Knowledge Base components. The BPM solution provides tools to Design, Test, Publish, Analyze and Optimize complex HR processes as efficient, automated services.

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