Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations.

Solutions

	Neocase CS brings efficiency and productivity to customer service operations through: collaborative case management, automated workflows, web self-service, intelligent knowledge base, and executive dashboards.
	Neocase HR is the premier case management solution to manage and optimize HR processes within a shared service center & HR call center.
	Neocase CRM combines the advanced Customer Service functionality of Neocase CS with the sophisticated Sales Force Automation and Marketing functionality of Microsoft Dynamics CRM.
	Neocase FR empowers finance departments of large corporations to resolve financial inquiries faster and more efficiently through collaborative case management and knowledge management.

Modules

	Neocase SF is a customer and employee self-service solution that is available 24x7 to access information and check the status of open cases and review case history..
	Neocase KB is a knowledge management tool with an intuitive search engine that categorizes and stores information for agents and customers to resolve cases quickly.
	Neocase PC is a portal solution that enables partners to seamlessly interact with customer service agents for better and faster case resolution.