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Knowledge Base & Case Management powered by AI
Boost employee autonomy and streamline operations with our AI-driven Knowledge Base and Case Management modules.
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The leading HR solution for over 5 million employees, managers and HR professionals worldwide
Swift HR Request Processing
Ensure quick HR request processing across channels with our collaborative Case Management module. Meet your deadlines with our SLA engine, set precise timeframes for each step of your HR processes with OLAs, define service level commitments, monitor performance, and manage request escalations and alerts — ensuring stronger control over timelines and optimal service quality.
Smart Knowledge Base
Our AI-powered search engine delivers tailored HR answers based on individual profiles, improving Tier 0 resolution rates. HR teams maintain control with easy content updates, ensuring quick and efficient knowledge management.
AI-Enhanced Query Handling
Experience the power of AI in handling natural language HR queries. Benefit from automatic translation for seamless communication and let Neocase route requests to the right HR manager, enhancing efficiency.
Efficient Case Management
Increase HR productivity by 30% to 50% with our Case Management and Knowledge Base modules. Real-time dashboards allow prioritization, ensuring teams focus on service quality and compliance with SLAs.
Well-being Through Automation
Promote well-being with our intelligent tool for request distribution. AI-based rules consider workload, skills, and processing time, fostering diversity and reducing monotony in HR teams.
Our Integrations
Seamless integrations for enhanced efficiency
Get insights on additional capabilities
- Case and Knowledge Management
- Self-Service Portal & Mobile App
- Business Process Management
- Employee Document Management
- Reports & Analytics
HR organizations around the world have improved productivity by using the Case Management and Knowledge Management tools in Neocase, enabling faster request resolution, greater self-service adoption, improved SLA performance, and more consistent HR service delivery.
With the Self Service Portal HR organizations can share personalized information depending on the employee profile. Employees can find HR information they need to answers their questions before even asking HR Teams!
The mobile app gives employees 24/7 access to HR services and HR information from anywhere, reducing dependency on HR teams while enhancing the overall employee experience.
HR teams spend less time on administrative tasks by automating processes through Neocase’s Business Process Automation module. As a result, they can focus more on high-value, strategic initiatives that drive employee experience and business performance.
HR teams have streamlined document management by creating, approving, signing, and storing documents electronically, reducing paperwork and improving operational efficiency.
HR service center managers need to identify potential issues before they escalate. Neocase dashboards provide real-time visibility and actionable insights, helping teams stay ahead and take proactive action.
Managers can also access answers to key operational questions through standard or custom reports dedicated to HR Service Delivery. Interactive analytics tools allow them to drill down into the data, uncover root causes, and continuously improve service center performance.
HR service center managers need to identify potential issues before they escalate. Neocase dashboards provide real-time visibility and actionable insights, helping teams stay ahead and take proactive action.
Managers can also access answers to key operational questions through standard or custom reports dedicated to HR Service Delivery. Interactive analytics tools allow them to drill down into the data, uncover root causes, and continuously improve service center performance.
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