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FAQ
We answer all the most frequently asked questions about Neocase, its product, or HR-related questions to help you have all the information you need.
The leading HR solution for over 5 million employees, managers and HR professionals worldwide
Frequently Asked Questions
Neocase offers standard connectors and secure APIs for easy integration with HRIS systems, including SAP SuccessFactors, Workday, Oracle HCM, Cegid, and many more.
Integration enables HR data synchronization and seamless process automation.
Yes. Thanks to Neocase’s no-code editor, HR teams can create, modify, and deploy workflows without involving IT. This allows greater agility in managing employee journeys and administrative procedures.
Companies typically observe:
– A 30–50% reduction in HR requests.
– Improved employee satisfaction.
– Shorter processing times for requests.
– Better compliance with documentation and regulations.
Neocase is GDPR-compliant and ISO 27001 certified. Data is hosted in Europe (or USA for NORAM customers), with encryption, traceability, and access control mechanisms. The platform also integrates digital vaults for storing sensitive documents.
Yes. Neocase enables the creation of personalized onboarding and offboarding journeys, including:
– Document collection
– Electronic signature
– Access and equipment management
– Internal communication and satisfaction surveys
Through:
– An intuitive, multilingual HR portal
– An intelligent knowledge base
– Personalized employee journeys
– Fast and transparent request handling
AI is used to:
– Classify and route HR requests
– Translate interactions in real time
– Recognize documents
– Suggest contextual responses
– Continuously optimize HR processes
With Neocase HR Ready, deployment can be completed in just a few weeks. For custom projects, timelines vary depending on process complexity and integration requirements.
Neocase offers:
– Customizable and standards dashboards
– Key performance indicators (e.g., SLA, satisfaction, request volume)
– Data exports via API
– Predictive analysis of HR trends
HR teams can:
– Create and update processes
– Manage knowledge base content
– Track performance indicators
– Train staff via Neocase Academy
Neocase competes in the HR Service Delivery space with:
– ServiceNow HR Service Delivery
– Workday HCM
– PeopleDoc / UKG
– Dovetail
Other players like BMC, Infor, Ivanti, Leena AI, Salesforce, WTW
– Deep HR process expertise
– Native interoperability with existing HRIS platforms
– A modular and pre-packaged offering for mid-sized and large enterprises
– A customizable and intuitive user experience
– Seamless integration with Shared Services Centers
– A European approach to compliance (GDPR, local hosting)
Neocase offers:
– Pre-packaged solutions for fast ROI
– An intuitive interface for HR teams
– Flexible process management
– Personalized and local support
Neocase stands out from PeopleDoc thanks to:
– A more modular and customizable approach
– Native integration with HRIS platforms like SAP and Workday
– A smoother user experience via its intuitive portal
– Broader functional coverage for Shared Services Centers
– More responsive customer support, according to user reviews
Unlike ServiceNow, which is primarily an ITSM platform, Neocase is:
– Purpose-built for HR
– Easier to use for HR teams (score: 9.7 vs 8.1)
– Better rated for dashboard and reporting (10.0 vs 9.4)
– More flexible in customization
– Better suited for large international organizations with complex HR needs
Neocase is ideal for large enterprises because it offers:
– Proven scalability (over 5 million users)
– Multilingual and multi-country management
– Interoperability with global HRIS platforms
– GDPR compliance and high security standards
– Large-scale HR process automation
Yes, Neocase offers native connectors and secure APIs for seamless integration with the leading HRIS systems on the market.
Neocase allows you to centralize requests, automate processes, and monitor performance via advanced dashboards.
Business Questions
HR Service Delivery (or HR self-service platform) refers to a digital approach that allows employees to easily access HR services without going through an intermediary. This includes:
– A centralized HR portal accessible 24/7.
– Submission of HR requests (certificates, leave, contracts, etc.).
– Access to an intelligent HR knowledge base.
– Real-time tracking of requests.
– Interaction with a virtual HR agent (chatbot).
At Neocase, the HR Self-Service Platform is customizable, multilingual, mobile-friendly, and designed to improve employee autonomy while reducing the workload of HR teams
An HR knowledge base is a centralized repository of information, procedures, policies, and answers to frequently asked questions related to human resources. It helps:
– Employees find answers independently.
– HR managers respond faster and more consistently.
– Improve HR service quality through validated and contextualized content.
At Neocase, the knowledge base is enhanced with artificial intelligence to deliver personalized responses based on the user’s profile and request.
HR Case Management is a system for managing HR requests and incidents. It allows:
– Centralization of all HR inquiries (leave, payroll, contracts, etc.).
– Step-by-step tracking of request handling.
– Automatic assignment to the appropriate HR agent.
– Ensures traceability and service quality.
Neocase includes an intelligent engine that classifies, routes, and prioritizes requests based on their nature and urgency.
HR BPM is an approach to automating HR business processes. It enables:
– Modeling of HR workflows (onboarding, mobility, offboarding, etc.).
– Automatic actions triggered by events.
– Generation of dynamic documents and forms.
– Reduction of errors and processing time.
Neocase offers a no-code editor to create and adapt processes without technical skills.
HR EDM is a system for managing, storing, and securing HR documents. It allows:
– GDPR-compliant archiving.
– Quick retrieval of files using specific criteria.
– Role-based access control.
– Preparation for audits and regulatory checks.
Neocase integrates connectors to digital vaults and automatic document recognition tools.
An HR self-service portal is an online interface that allows employees to:
– Access their HR information.
– Submit requests (leave, certificates, etc.).
– Track the progress of their inquiries.
– Consult the HR knowledge base.
Neocase’s portal is customizable, multilingual, and accessible across all devices.
The Employee Journey refers to the complete lifecycle of an employee within the company, from recruitment to departure. It includes:
– Preboarding and onboarding.
– Internal mobility (crossboarding).
– Return after absence (reboarding).
– Offboarding.
Neocase enables the creation of personalized, automated journeys aligned with company culture.
HR Analytics includes tools for analyzing HR data to:
– Monitor the performance of HR processes.
– Identify areas for improvement.
– Make data-driven decisions.
– Anticipate HR needs.
Neocase provides dynamic dashboards and secure data exports via API.
An HR workflow is an automated sequence of actions or steps within an HR process. It helps:
– Standardize procedures (e.g., recruitment, mobility, offboarding)
– Reduce human errors
– Save time by automating repetitive tasks
– Ensure regulatory compliance
Neocase allows the creation of custom workflows through its BPM module, without the need for development.
A digital HR vault is a secure space where HR documents (contracts, payslips, certificates) are stored and accessible to employees. It ensures:
– Data confidentiality
– Document integrity
– Legal compliance (e.g., certified archiving)
Neocase offers connectors to vaults like Digiposte.
An electronic HR signature allows HR documents (contracts, amendments, forms) to be signed in a secure and legally compliant way. It provides:
– Time savings in processes
– Signature traceability
– Compliance with European standards (eIDAS)
Neocase integrates electronic signature solutions into its HR processes. Neocase integrates with several e-Signature Solutions as Signaturit, Nitro, DocuSign, and Adobe Sign, for example.
A virtual HR agent is a chatbot that helps employees:
– Find answers in the knowledge base
– Submit HR requests
– Track the status of their inquiries
– Access documents and forms
At Neocase, the virtual agent is powered by AI to deliver contextualized and multilingual responses.
HR preboarding is the phase before a new employee officially joins the company. It includes:
– Sending contract documents
– Administrative preparation (access, equipment, badge)
– Welcome communication
Neocase automates this step to ensure a smooth and professional integration.
HR crossboarding refers to internal mobility, when an employee moves to a new role or department. It involves:
– Updating access and tools
– Signing new documents
– Supporting the transition
Neocase manages these journeys through custom workflows.
HR reboarding is the process of reintegrating an employee after a long absence (parental leave, medical leave, expatriation). It aims to:
– Reactivate access and tools
– Inform about internal changes
– Re-engage the employee
Neocase offers dedicated journeys to facilitate this reintegration.
HR offboarding is the process of managing an employee’s departure. It includes:
– Recovering equipment
– Deactivating access
– Sending final contract documents
– Conducting an exit interview
Neocase automates this step to ensure a smooth and compliant exit.
GDPR compliance (General Data Protection Regulation) in HR involves:
– Protecting employees’ personal data
– Respecting rights of access, correction, and deletion
– Securing data processing and storage
– Ensuring traceability of actions on data
Neocase ensures compliance through European data hosting, consent management, secure archiving, and access control.
An HRIS (Human Resources Information System) is a technology platform that centralizes and automates HR processes. It may include:
– Administrative management of personnel
– Payroll
– Recruitment
– Training
– Talent management
Neocase integrates easily with existing HRIS platforms (SAP, Workday, Oracle, etc.) to enhance them with employee experience and automation modules.
An HR Shared Services Center (SSC) is a centralized organization that consolidates operational HR functions for multiple entities or sites. It enables:
– Resource pooling
– Process standardization
– Cost reduction
– Improved service quality
Neocase is well-suited for SSCs thanks to its request management, workflow automation, and reporting tools.
Employee experience refers to the full set of interactions, tools, processes, and feelings an employee encounters throughout their journey in the company. It includes:
– Onboarding and integration
– HR request management
– Internal communication
– Recognition and development
Neocase enhances this experience through intuitive interfaces, personalized journeys, and fast, transparent service.
HR digital transformation is the process of integrating digital technologies into HR practices. It aims to:
– Automate repetitive tasks
– Streamline communication
– Personalize HR services
– Make data-driven decisions
Neocase supports this transformation with a modular, intelligent, and interconnected platform.
An HR SLA (Service Level Agreement) is a service commitment between HR teams and their internal clients (employees, managers). It defines:
– Processing times for HR requests
– Performance indicators (e.g., resolution rate, satisfaction)
– Service quality objectives
Neocase enables SLA tracking through dashboards and automated reports.
HR process automation involves using digital tools to:
– Simplify repetitive tasks
– Reduce human errors
– Speed up processing times
– Improve compliance and traceability
Neocase offers a no-code editor to automate HR workflows without technical skills.
Employee relations management includes HR practices aimed at:
– Preventing and resolving conflicts
– Handling complaints and disciplinary procedures
– Maintaining a climate of trust
– Ensuring legal compliance
Neocase offers a dedicated module for employee relations, with full traceability and confidentiality.
An HR dashboard is a management tool that allows:
– Visualization of key HR metrics (SLA, satisfaction, request volume)
– Monitoring HR process performance
– Data-driven decision-making
Neocase provides dynamic dashboards and API-based data exports.
Général Questions
Neocase is an all-in-one digital HR platform designed to automate HR processes, improve the employee experience, and optimize the performance of HR teams. It is intended for large companies and mid-sized enterprises, with or without Shared Services Centers.
🔗 Learn more about Neocase
a. HR Self-Service Portal
– Unified access to all HR services.
– Customizable interface aligned with employer branding.
– Compatible with desktop, mobile, and tablet.
– Available in 28 languages.
– Role-based access: employee, manager, HRBP, future or former employee.
b. Case Management (HR Request Handling)
– Multichannel centralization: email, chatbot, phone, portal.
– AI-powered intelligent request classification.
– Automatic routing based on workload, availability, and skills.
– Request tracking and satisfaction surveys.
– Collaborative tools for HR teams.
c. HR Knowledge Base
– Contextualized content based on the nature of the request.
– Automatic suggestion of relevant procedures.
– Support for HR agents in responding.
– Smart search via virtual assistant.
d. Business Process Management (BPM)
– No-code HR process editor.
– Creation of interactive forms.
– Document generation with clause libraries.
– Automatic triggers based on events (e.g., expired documents).
– Customizable HR service catalog.
e. Document Management System (DMS)
– GDPR-compliant legal archiving.
– Automatic document recognition (including handwritten).
– Integration with digital vaults (e.g., Digiposte).
– Confidentiality level management.
– Audit-ready data room.
f. Analytics & Reporting
– Real-time HR dashboards.
– Data warehouse for large-scale analysis.
– Secure API-based data extraction.
– Identification of improvement opportunities.
🔗 Explore Neocase modules
Neocase HR
Complete, modular, and scalable HR solution.
Automation of HR processes.
Seamless integration with existing HRIS.
Enhanced employee experience.
Neocase HR Ready
Preconfigured and customizable solution.
Fast deployment and accelerated ROI.
Request management via portal/app.
Electronic signature, document recognition, AI-powered translation.
Neocase Employee Journey
Management of the full employee lifecycle: preboarding, onboarding, crossboarding, reboarding, offboarding.
Customizable journeys aligned with company culture.
Templates for forms, emails, and documents.
Secure handling of key steps (contracts, equipment, onboarding).
Neocase Employee Relations
Management of complaints and disciplinary procedures.
Maintains trust in employee relations.
Ensures traceability and compliance.
🔗 Discover Neocase solutions
Neocase integrates AI to:
– Automatically classify HR requests.
– Translate interactions in real time.
– Suggest contextual responses via the knowledge base.
– Ensure quality without generating sensitive HR content.
🔗 Read more on AI in Neocase
– Reduced administrative workload.
– Improved employee experience.
– Regulatory compliance (e.g., GDPR).
– Flexible and customizable processes.
– Seamless integration with existing HRIS.
Neocase Academy is a training platform for administrators:
Basics: E-learning, documentation, online help.
Graduate: Masterclasses, live sessions, certifications.
Available 24/7 to support the full lifecycle of Neocase solutions.
🔗 Visit Neocase Academy
– Team spirit
– Customer focus
– Innovation
– Integrity
– Excellence
These values guide product development and client relationships.
– Data hosting in Europe for European customers and in the US for NORAM customers.
– GDPR compliance.
– ISO 27001 certification.
– French-developed products and company.
Neocase is used by:
– Large international groups.
– Fast-growing mid-sized companies.
– Organizations with or without HR Shared Services Centers.
– Companies seeking to improve their HR efficiency and employee experience.
Neocase complements existing HRIS platforms by offering:
– A modern and personalized user experience
– Automated and flexible HR workflows
– Intelligent request management
– A dynamic knowledge base
– Analytics and performance tracking tools.
Yes. Neocase is a 100% cloud-based solution, compliant with high security standards such as ISO 27001 and GDPR. It is accessible from any device, with no local installation required.
A Neocase project generally follows these steps:
– Needs assessment
– Module customization
– Integration with existing systems
– Training for HR teams
– Progressive or full deployment
– Ongoing monitoring and optimization
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Get a personalized demo or contact our sales team to find out more.
