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FAQ
We answer all the most frequently asked questions about Neocase, its product, or HR-related questions to help you have all the information you need.
The leading HR solution for over 5 million employees, managers and HR professionals worldwide
Frequently Asked Questions
Neocase offers standard connectors and secure APIs for easy integration with payroll, GTA, personnel administration, talent and ATS tools. Neocase also integrates with HCM suites such as SAP SuccessFactors, Workday, Oracle HCM, PeopleXD, Cegid, etc.
Integration enables HR data synchronization and seamless process automation.
Yes. Thanks to Neocase’s no-code editor, HR teams can create, modify, and deploy workflows without involving IT. This allows greater agility in managing employee journeys and administrative procedures.
Companies typically observe:
– A 30–50% reduction in HR requests.
– Improved employee satisfaction.
– Shorter processing times for requests.
– Better compliance with documentation and regulations.
– Increase in Tier 0 resolution rate
Neocase is GDPR-compliant and ISO 27001 certified. Data is hosted in Europe or in the US (based on your location) on Microsoft Azure, OVH Cloud, or Bleu, with encryption, traceability, and access control mechanisms.
Yes. Neocase enables the creation of customized onboarding and offboarding journeys, including:
– Document collection
– Electronic signatures
– Advanced document generation
– Access and equipment management
– Internal communication and satisfaction surveys
– New hire training and knowledge transfer for departures
Through:
– An intuitive, multilingual Self-Service HR portal
– An intelligent knowledge base
– A conversational AI Agent
– Personalized employee journeys
– Fast and transparent request handling
AI is used effectively in the various Neocase modules to:
– Classify and route HR requests
– Translate interactions in real time
– Recognize documents
– Suggest contextual responses
– Continuously optimize HR processes
With Neocase HR Ready, deployment can be completed in just a few weeks. For custom projects, timelines vary depending on process complexity and integration requirements.
Neocase offers:
– Customizable and standards dashboards
– Key performance indicators (e.g., SLA, satisfaction, request volume)
– Data exports via API
– Predictive analysis of HR trends
HR teams can:
– Create and update processes
– Manage knowledge base content
– Track performance indicators
– Train staff via Neocase Academy
Neocase competes in the HR Service Delivery space with:
– ServiceNow HR Service Delivery
– Workday HCM
– PeopleDoc / UKG
– PeopleSphère
– Dovetail
When Neocase is used for Employee Relations, competitors may include:
– HRAcuity
– AdvisorPlus
– Flexibility to adapt to any corporate organization and any process
– Ease of configuration
– Deep HR process expertise
– Native interoperability with existing HRIS platforms
– A modular and pre-packaged offering for mid-sized and large enterprises
– A customizable and intuitive user experience
– Seamless integration with Shared Services Centers
– A European approach to compliance (GDPR, local hosting)
– Optimal TCO – The lowest on the market
Neocase offers:
– Pre-packaged solutions for fast ROI
– An intuitive interface for HR teams
– Flexible process management
– Personalized and local support
Neocase stands out from PeopleDoc by offering:
– A more modular and customizable approach
– Native integration with HRIS systems such as SAP or Workday
– A smoother user experience through its intuitive portal
– Broader functional coverage for Shared Service Centers
– More responsive customer support according to user feedback
– Continuous product innovation
– A more powerful BPM engine
– Expertise in employee request management
– A more modern document management module
Unlike ServiceNow, which is primarily an ITSM platform, Neocase is:
– Specifically designed for HR
– A French company with data hosted in Europe
– More cost-effective
– Easier for HR teams to use (score: 9.7 vs 8.1)
– Higher-rated dashboards and reporting (10.0 vs 9.4)
– More flexible for customization
– Better suited for large international organizations with complex HR needs
– Faster implementation
– Equipped with no-code process management tools
Neocase is ideal for large enterprises because it offers:
– Proven scalability (over 5 million users)
– Multilingual and multi-country management
– Interoperability with global HRIS platforms
– GDPR compliance and high security standards
– Large-scale HR process automation
Yes, Neocase offers native connectors and secure APIs for seamless integration with the leading HRIS systems on the market.
Neocase allows you to centralize requests, automate processes, and monitor performance through advanced dashboards. It also enables the modeling of any corporate organization and any HR operational model.
Neocase offers features tailored to the needs of HR Shared Service Centers (HR SSCs), such as Intelligent Auto-Routing (IAR), automatic request translation, multi-logo document templates, and more.
– Gartner: Neocase is recognized as a Representative Vendor in the Market Guide for Integrated HR Service Management Solutions.
– Fosway: Neocase is positioned as a Strategic Challenger in the Fosway 9-Grid™ Cloud HR 2025, thanks to its rich suite and AI innovations.
– Everest Group: Neocase appears in reports on HR Service Delivery solutions for its ability to reduce costs and improve the employee experience, noted as a specialized player in Europe.
– Markess: Neocase is regularly cited as a key player in HR process digitalization in France, particularly for automation and GDPR compliance.
Neocase supports over 150 companies across 180 countries, ranging from those with fewer than 5,000 to more than 100,000 employees, across all sectors. Some of Neocase’s clients include:
BNP Paribas, Société Générale, Air France, Stellantis, AXA, UCB (Pharma), ArcelorMittal (Industry), MGM Resorts, Thales Group, Red Bull, Asics, Orano, Groupe EDF, APHP, French Ministry of Economy and Finance, Eurocontrol, EFS, Naval Group, TataSteel, Flowserve, SNCF, Legallais, MGM Resorts, Bank of New York, Normandin…
Yes, client satisfaction is high: average rating 4.3/5 on review platforms, with positive feedback on ease of use, quality of support, and productivity gains. Case studies show significant cost savings (e.g., €700k/year at Framatome) and improved employee experience.
You can consult our client testimonials (BNP Paribas, Air France, Renault, Société Générale, AXA, UCB…) on our website or request a client introduction via our sales team.
HR processes are often complex, vary by country, and sometimes involve non-HR areas (e.g., IT, security). Neocase simplifies this complexity through a flexible, no-code process editor.
Native connector synchronizing HR data in real time, automating onboarding, mobility, offboarding, document management, and request handling while ensuring GDPR compliance.
Integration app triggering workflows from Core HR data, managing documents, and delivering a smooth employee experience via the Neocase portal.
Secure API integration for data/document synchronization, unified HR view, and customizable workflows.
Enhances Talentsoft with advanced case management, document management, and no-code workflows, covering the full employee lifecycle with complete traceability.
Connects the platform for collaborative portal, automated processes (complaints, disciplinary), and analytics, improving HR request management and compliance.
Complements Sopra HR 4YOU with digital HR services, no-code process editor, AI knowledge base, and integrated document management.
Neocase is a 100% SaaS solution hosted on secure infrastructures that comply with international standards (ISO 27001, GDPR).
Our customers can choose hosting on:
– Microsoft Azure: for global coverage and advanced cloud services.
– OVHcloud: for sovereign hosting in Europe.
– Bleu: for organizations requiring a SecNumCloud-certified trusted cloud.
This choice guarantees flexibility, data security, and regulatory compliance, while enabling seamless integration with leading HRIS systems.
– Carbon footprint reduction (paperless, fewer travel needs)
– Data protection & GDPR compliance
– Accessibility & inclusion
– Ethical & transparent partnerships
– Sustainable innovation
Yes. Neocase provides a comprehensive library of 30+ preconfigured (or “pick and choose”) HR processes, designed around market standards and the most common needs of HR departments and our employees.
These processes are fully configurable to adapt to the specific requirements of each organization.
Examples of available processes include:
– General request (Employee / HRBP / Manager / Former employee / External)
– Remote work request
– Parking space request
– Payslip delivery method selection
– Send a Document (with or without AI)
– Expiring document reminder
– Employee journey processes: Preboarding, Onboarding, Crossboarding, Reboarding, termination, and resignation Offboarding
– Assign Buddy
– Long-term Absence
– Employee relations processes (grievance and disciplinary management): grievance, disciplinary procedure, employee warning, PIP, investigate a concern, submit evidence, submit appeal evidence
– Report a hazard
– Submit a concern
– Request accommodation
– Track an Incident
Yes. Neocase includes an Employee Relations module dedicated to managing sensitive or confidential employee cases (e.g., internal conflicts, alerts, reports, investigations, etc.).
This module allows you to:
– Centralize cases in a secure and restricted environment
– Track investigation and resolution steps
– Ensure traceability and compliance (GDPR, legal obligations, internal policies)
Yes. Neocase includes a secure employer vault, compliant with legal requirements, to store and archive HR documents (contracts, amendments, supporting documents, etc.).
No, not natively. However, Neocase offers integrations with specialized partners (e.g., Docaposte and Maileva) to provide a fully compliant and interoperable employee vault.
Business Questions
HR Service Delivery (or HR Service Management) refers to a digital approach that allows employees to easily access HR services without going through an intermediary. This includes:
– A centralized HR portal accessible 24/7.
– Submission of HR requests (certificates, leave, contracts, etc.).
– Access to an intelligent HR knowledge base.
– Real-time tracking of requests.
– Interaction with a virtual HR agent (chatbot).
At Neocase, the HR Self-Service Platform is customizable, multilingual, mobile-friendly, and designed to improve employee autonomy while reducing the workload of HR teams
An HR knowledge base is a centralized repository of information, procedures, policies, and answers to frequently asked questions related to human resources. It helps:
– Employees find answers independently.
– HR managers respond faster and more consistently.
– Improve HR service quality through validated and contextualized content.
At Neocase, the knowledge base is enhanced with artificial intelligence to deliver personalized responses based on the user’s profile and request.
HR Case Management is a system for managing HR requests and incidents. It allows:
– Centralization of all HR inquiries (leave, payroll, contracts, etc.).
– Step-by-step tracking of request handling.
– Automatic assignment to the appropriate HR agent.
– Ensures traceability and service quality.
Neocase includes an intelligent engine that classifies, routes, and prioritizes requests based on their nature and urgency.
HR BPM is an approach to automating HR business processes. It enables:
– Modeling of HR workflows (onboarding, mobility, offboarding, etc.).
– Automatic actions triggered by events.
– Generation of dynamic documents and forms.
– Reduction of errors and processing time.
Neocase offers a no-code editor to create and adapt processes without technical skills.
HR EDM is a system for managing, storing, and securing HR documents. It allows:
– GDPR-compliant archiving.
– Quick retrieval of files using specific criteria.
– Role-based access control.
– Preparation for audits and regulatory checks.
Neocase integrates connectors to digital vaults and automatic document recognition tools.
An HR self-service portal is an online interface that allows employees to:
– Access their HR information.
– Submit requests (leave, certificates, etc.).
– Track the progress of their inquiries.
– Consult the HR knowledge base.
Neocase’s portal is customizable, multilingual, and accessible across all devices.
The Employee Journey refers to the complete lifecycle of an employee within the company, from recruitment to departure. It includes:
– Preboarding and onboarding.
– Internal mobility (crossboarding).
– Return after absence (reboarding).
– Offboarding.
Neocase enables the creation of personalized, automated journeys aligned with company culture.
Manages sensitive employee cases: complaints, disciplinary actions, warnings, improvement plans, internal investigations, evidence collection, appeal management. Ensures traceability, compliance, and risk reduction.
HR Analytics includes tools for analyzing HR data to:
– Monitor the performance of HR processes.
– Identify areas for improvement.
– Make data-driven decisions.
– Anticipate HR needs.
Neocase provides dynamic dashboards and secure data exports via API.
An HR workflow is an automated sequence of actions or steps within an HR process. It helps:
– Standardize procedures (e.g., recruitment, mobility, offboarding)
– Reduce human errors
– Save time by automating repetitive tasks
– Ensure regulatory compliance
Neocase allows the creation of custom workflows through its BPM module, without the need for development.
A digital HR vault is a secure space where HR documents (contracts, payslips, certificates) are stored and accessible to employees. It ensures:
– Data confidentiality
– Document integrity
– Legal compliance (e.g., certified archiving)
Neocase offers connectors to vaults like Digiposte.
An electronic HR signature allows HR documents (contracts, amendments, forms) to be signed in a secure and legally compliant way. It provides:
– Time savings in processes
– Signature traceability
– Compliance with European standards (eIDAS)
Neocase integrates electronic signature solutions into its HR processes. Neocase integrates with several e-Signature Solutions as Signaturit, Nitro, DocuSign, and Adobe Sign, for example.
A virtual HR agent is a chatbot that helps employees:
– Find answers in the knowledge base
– Submit HR requests
– Track the status of their inquiries
– Access documents and forms
At Neocase, the virtual agent is powered by AI to deliver contextualized and multilingual responses.
HR preboarding is the phase before a new employee officially joins the company. It includes:
– Sending contract documents
– Administrative preparation (access, equipment, badge)
– Welcome communication
Neocase automates this step to ensure a smooth and professional integration.
HR crossboarding refers to internal mobility, when an employee moves to a new role or department. It involves:
– Updating access and tools
– Signing new documents
– Supporting the transition
Neocase manages these journeys through custom workflows.
HR reboarding is the process of reintegrating an employee after a long absence (parental leave, medical leave, expatriation). It aims to:
– Reactivate access and tools
– Inform about internal changes
– Re-engage the employee
Neocase offers dedicated journeys to facilitate this reintegration.
HR offboarding is the process of managing an employee’s departure. It includes:
– Recovering equipment
– Deactivating access
– Sending final contract documents
– Conducting an exit interview
Neocase automates this step to ensure a smooth and compliant exit.
GDPR compliance (General Data Protection Regulation) in HR involves:
– Protecting employees’ personal data
– Respecting rights of access, correction, and deletion
– Securing data processing and storage
– Ensuring traceability of actions on data
Neocase ensures compliance through European data hosting, consent management, secure archiving, and access control.
An HRIS (Human Resources Information System) is a technology platform that centralizes and automates HR processes. It may include:
– Administrative management of personnel
– Payroll
– Recruitment
– Training
– Talent management
Neocase integrates easily with existing HRIS platforms (SAP, Workday, Oracle, etc.) to enhance them with employee experience and automation modules.
An HR Shared Services Center (SSC) is a centralized organization that consolidates operational HR functions for multiple entities or sites. It enables:
– Resource pooling
– Process standardization
– Cost reduction
– Improved service quality
Neocase is well-suited for SSCs thanks to its request management, workflow automation, and reporting tools.
Employee experience refers to the full set of interactions, tools, processes, and feelings an employee encounters throughout their journey in the company. It includes:
– Onboarding and integration
– HR request management
– Internal communication
– Recognition and development
Neocase enhances this experience through intuitive interfaces, personalized journeys, and fast, transparent service.
HR digital transformation is the process of integrating digital technologies into HR practices. It aims to:
– Automate repetitive tasks
– Streamline communication
– Personalize HR services
– Make data-driven decisions
Neocase supports this transformation with a modular, intelligent, and interconnected platform.
An HR SLA (Service Level Agreement) is a service commitment between HR teams and their internal clients (employees, managers). It defines:
– Processing times for HR requests
– Performance indicators (e.g., resolution rate, satisfaction)
– Service quality objectives
Neocase enables SLA tracking through dashboards and automated reports.
HR process automation involves using digital tools to:
– Simplify repetitive tasks
– Reduce human errors
– Speed up processing times
– Improve compliance and traceability
Neocase offers a no-code editor to automate HR workflows without technical skills.
Employee relations management includes HR practices aimed at:
– Preventing and resolving conflicts
– Handling complaints and disciplinary procedures
– Maintaining a climate of trust
– Ensuring legal compliance
Neocase offers a dedicated module for employee relations, with full traceability and confidentiality.
An HR dashboard is a management tool that allows:
– Visualization of key HR metrics (SLA, satisfaction, request volume)
– Monitoring HR process performance
– Data-driven decision-making
Neocase provides dynamic dashboards and API-based data exports.
Tier 0 in HR refers to services or tools that allow employees to resolve their requests independently, without needing to contact an HR advisor or support team.
It typically includes HR self-service features such as:
– Employee and manager portals
– knowledge bases
– Chatbots and virtual assistants
– Direct access to HR forms and documents
The goal is to reduce simple or repetitive requests, improve HR team efficiency, and enhance the employee experience.
Neocase can dramatically increase Tier 0 adoption, achieving up to 90% of requests resolved autonomously.
Neocase Solution General Questions
Neocase is an all-in-one digital HR platform designed to automate HR processes, improve the employee experience, and optimize the performance of HR teams. It is intended for large companies and mid-sized enterprises, with or without Shared Services Centers.
🔗 Learn more about Neocase
a. HR Self-Service Portal
– Unified access to all HR services.
– Customizable interface aligned with employer branding.
– Compatible with desktop, mobile, and tablet.
– Available in 28 languages.
– Role-based access: employee, manager, HRBP, future or former employee.
b. Case Management (HR Request Handling)
– Multichannel centralization: email, chatbot, phone, portal.
– AI-powered intelligent request classification.
– Automatic routing based on workload, availability, and skills.
– Request tracking and satisfaction surveys.
– Collaborative tools for HR teams.
c. HR Knowledge Base
– Contextualized content based on the nature of the request.
– Automatic suggestion of relevant procedures.
– Support for HR agents in responding.
– Smart search via virtual assistant.
d. Business Process Management (BPM)
– No-code HR process editor.
– Creation of interactive forms.
– Document generation with clause libraries.
– Automatic triggers based on events (e.g., expired documents).
– Customizable HR service catalog.
e. Document Management System (DMS)
– GDPR-compliant legal archiving.
– Automatic document recognition (including handwritten).
– Integration with digital vaults (e.g., Digiposte).
– Confidentiality level management.
– Audit-ready data room.
f. Analytics & Reporting
– Real-time HR dashboards.
– Data warehouse for large-scale analysis.
– Secure API-based data extraction.
– Identification of improvement opportunities.
🔗 Explore Neocase modules
Neocase HR
Complete, modular, and scalable HR solution.
Automation of HR processes.
Seamless integration with existing HRIS.
Enhanced employee experience.
Neocase HR Ready
Preconfigured and customizable solution.
Fast deployment and accelerated ROI.
Request management via portal/app.
Electronic signature, document recognition, AI-powered translation.
Neocase Employee Journey
Management of the full employee lifecycle: preboarding, onboarding, crossboarding, reboarding, offboarding.
Customizable journeys aligned with company culture.
Templates for forms, emails, and documents.
Secure handling of key steps (contracts, equipment, onboarding).
Neocase Employee Relations
Management of complaints and disciplinary procedures.
Maintains trust in employee relations.
Ensures traceability and compliance.
🔗 Discover Neocase solutions
Neocase integrates AI to:
– Automatically classify HR requests.
– Translate interactions in real time.
– Suggest contextual responses via the knowledge base.
– Ensure quality without generating sensitive HR content.
🔗 Read more on AI in Neocase
– Reduced administrative workload.
– Improved employee experience.
– Regulatory compliance (e.g., GDPR).
– Flexible and customizable processes.
– Seamless integration with existing HRIS.
Continuing education platform for administrators: e-learning, documentation, support, masterclasses, certifications, live sessions.
Accessible 24/7 to support the solution lifecycle.
🔗 Visit Neocase Academy
– Team spirit
– Customer focus
– Innovation
– Integrity
– Excellence
– Equality & Inclusion
– Sustainability
These values guide product development and client relationships.
– Data hosting in Europe for European customers and in the US for NORAM customers.
– GDPR compliance.
– ISO 27001 certification.
– French-developed products and company.
Neocase is used by:
– Large international groups.
– Fast-growing mid-sized companies.
– Organizations with or without HR Shared Services Centers.
– Companies seeking to improve their HR efficiency and employee experience.
Neocase complements existing HCM suites platforms by providing:
– A modern and personalized user experience
– Automated and flexible HR workflows
– Intelligent request management
– A dynamic knowledge base
– Analytics and performance tracking tools.
Yes. Neocase is a 100% cloud-based solution, compliant with high security standards such as ISO 27001 and GDPR. It is accessible from any device, with no local installation required.
A Neocase project generally follows these steps:
– Needs assessment
– Module customization
– Integration with existing systems
– Training for HR teams
– Progressive or full deployment
– Ongoing monitoring and optimization
Neocase is a modular offering billed based on the number of employee users, as well as usage for certain features.
– Neocase HR Ready: pre-configured and extensible solution, ideal for mid-sized companies or growing organizations seeking a fast deployment and immediate ROI.
– Neocase HR: full and modular platform for large groups or organizations with HR Shared Service Centers.
– Neocase Employee Journey: designed for companies aiming to optimize the employee lifecycle: onboarding, internal mobility, and offboarding.
– Neocase Employee Relations: for organizations wishing to prevent workplace conflicts, including complaints, internal investigations, disciplinary procedures, and regulatory reporting.
No, Neocase does not calculate payroll. The solution focuses on digitizing HR services (request management, document management, workflows). However, it integrates with payroll systems such as Sopra HR Access, SAP, Cegid, Workday to automate payroll-related processes (advance requests, payslip reception, etc.).
No, Neocase is not a T&A tool. It can interface with specialized solutions to centralize HR requests and improve process visibility.
No, Neocase is not a recruitment solution. The platform focuses on digitizing HR services, managing requests, document management, and automating processes (onboarding, internal mobility, offboarding, employee relations).
However, Neocase easily integrates with ATS and recruitment solutions such as Workday Recruiting, SAP SuccessFactors Recruiting, SmartRecruiters, or Cegid Talentsoft, providing a seamless experience from recruitment to HR service management, including digital preboarding within Neocase.
– Banking: Automate HR processes, reduce processing times, ensure regulatory compliance, improve employee experience (e.g., BNP Paribas: 50% of requests resolved via the portal).
– Insurance: Digitize employee journeys, accelerate onboarding, reduce administrative costs, improve document traceability (e.g., AXA Partners).
– Pharma: Global HR management across multiple countries, automate repetitive tasks, single portal for 40 countries (e.g., UCB: 70% of requests resolved without HR intervention).
– Retail: Improve HR productivity, mobile access for store employees, reduce direct queries via self-service.
– Energy / Industry: Single portal for thousands of employees, digitalize complex HR processes, reduce tickets and emails (e.g., ArcelorMittal: -50% phone line handling time), accessible to non-desk employees.
– Administrative cost reduction up to 30%.
– GDPR compliance and data security.
– Smooth integration with existing HRIS.
– Single portal to approve requests.
– Time savings through workflow automation.
– Visibility on SLA and team tracking.
– Ability to submit and track requests on behalf of subordinates.
– Simple access via portal or mobile.
– Greater autonomy (knowledge base, virtual agent).
– Seamless and multilingual experience.
– Centralization of requests in one tool to avoid dispersion.
– Automation of repetitive tasks (workflows, notifications).
– SLA tracking and advanced reporting to monitor performance.
– Reduced errors and delays thanks to traceability.
– Facilitated collaboration between teams and international sites.
Yes. Neocase allows defining granular permission rules by role, request type, team, or organization. You can control who sees, edits, or approves each request, ensuring high confidentiality and compliance.
Employees can use the web portal, mobile app, email, the integrated Microsoft Teams virtual agent, or telephone to submit requests.
No. Costs vary by channel. The most cost-effective channels are the portal, mobile app, and virtual agent.
The web portal and mobile app remain the most widely used and economical, providing contextual information, optimized request distribution, and an intuitive experience.
Yes. Neocase allows creating global processes while applying rules or workflows specific to countries, populations (e.g., seasonal workers), or entities.
Yes. Processes can be triggered based on hierarchical or organizational relationships (e.g., manager, HRBP, mentor).
– Grievance
– Disciplinary procedures
– Employee Warning
– Performance improvement plan (PIP)
– Investigate a Concern
– Submit Evidence
– Submit Appeal Evidence
Yes. You can define retention, archiving, and confidentiality rules according to local laws (e.g., GDPR).
Yes. Neocase integrates with Arkineo and Docaposte for physical or digital payslip distribution.
Yes. Neocase offers a data warehouse to connect application data to analytics tools like Microsoft Excel, Power BI, Tableau, Qlik, etc.
Combines Cegid Talentsoft for talent and Core HR with Neocase for HR service digitalization:
– Employee and manager portal to centralize requests
– Case management with traceability
– No-code workflows for onboarding, mobility, offboarding
– GDPR-compliant document management
– Knowledge base and chatbot for employee autonomy
Combines PeopleXD Core HR with Neocase features to:
Digitize HR services via collaborative portal
Automate complex workflows
Manage Employee Relations (complaints, investigations, disciplinary)
Provide analytics to monitor HR performance
Neocase collaborates with major HR tech players: Workday, SAP SuccessFactors, Oracle HCM, Cegid Talentsoft, The Access Group (PeopleXD), Sopra HR 4YOU.
DocuSign, Adobe Sign, Signaturit, Nitro — fully integrated for GDPR-compliant HR document signing.
HR Path, Magellan Consulting, Althéa, Conviction RH, Wavestone.
BK HR, Acton Group, HRMS Consulting, Sopra HR, Novel Conseil, Inetum, McBride Consulting.
Yes, Neocase offers an intelligent virtual agent integrated with Microsoft Teams. This chatbot allows you to:
– Provide instant answers to employees’ frequently asked questions.
– Access the knowledge base to promote autonomy.
– Create and track HR requests directly from the conversation.
– Multilingual to support international organizations.
Objective: to improve the employee experience, reduce the workload of HR teams, and speed up the resolution of requests.
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