Implementation, Training & Support
Neocase’s loyal ecosystem supports you according to your needs, throughout the entire lifecycle of our solution.
The leading HR solution for over 6 million employees, managers and HR professionals worldwide
Neocase’s Project Approach
Implementing & Consulting
To achieve a quick ROI and meet your business challenges, Neocase relies on a methodology that combines agility and pragmatism.
Expertise
Beyond their product knowledge, our consultants draw on 15 years of experience working with HR operations managers.
Closeness
For the success of your project, our team of experts and partners work alongside you with a constant focus on enhancing your team’s skills.
Flexibility
Choose the project management methods that suit your needs: independently, co-constructed, or fully delegated.
Respect
Our teams adapt to your culture, context, and ambitions.
Our clients say it best.
Testimonials
Naomi Whitaker
The Access Group
It was cost-effective and the speed of implementation was really great.
★★★★★
Jacques Coffinières
Cerba HealthCare
Neocase is the cornerstone of our transactions and access to HR information.
★★★★★
Joe Ales
Thales UK
We recouped the cost of our investment in Neocase within six to twelve months.
★★★★★
Neocase Academy
Training & Learning
Neocase Academy, a hybrid continuing education offering for an optimized deployment of our solutions.
Maximal ROI
Our learning community benefits from monthly and quarterly rituals led by product and industry experts. Make the most of our features within your organization!
Optimal Adoption
Our training sessions are tailored to your needs before, during, and after the implementation of your project, complemented by permanent, collaborative, and evolving e-learning content.
Certifying Training
Your administrators are already champions. They will remain so!
Social Learning
Learn alongside your peers and vote for tomorrow’s content.
Break & Learn
Every month, discover our tips and best practices to optimize your service offerings.
Masterclass
Each quarter, our experts share their methods to meet your needs.
NeoCare
Support & Customer Services
To support you throughout your use of our solutions, we offer 3 levels of Neocare support: Starter, Advanced, Advanced +.
Contact points with the Product teams, frequency of service reviews by your Customer Success Manager, access to the community and events of Neocase Academy, co-innovation, level of assistance: make your choice!
| NEOCARE | Starter | Advanced | Advanced+ |
|---|---|---|---|
| Support | Yes | Yes | Yes |
| Customer Relation | |||
| Service review with the CSM | 2/year | 1/quarter | 11/year |
| Usage KPIs and benchmark | No | Yes | Yes + dedicated KPI |
| Training | |||
| Neocase Academy | Basics (2 licenses) | Graudate (2 licenses) | Graudate (2 licenses) |
| Product Connexion | |||
| Access to Product Researches | Yes | Yes | Yes |
| Meeting with the CTO | No | 1/year | 1/year |
| Meeting with an HR analyst | No | 1/year | 1/year |
| Co-innovation with the Product team (based on the relevance of topics) | No | No | Yes |
| Assistance / Expertise / Consulting | |||
| Number of hours | N/A | 28 hours | 35 hours |
| Healthcheck | No | No | Yes |
Security at Neocase
ISO 27001
Data hosts in Europe
GDPR Compliant
French Company and Products
Our Integrations
Seamless integrations for enhanced efficiency
Ready to get started?
Get a personalized demo or contact our sales team to find out more.
Solutions
Pricing
