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How EE Improved Employee Satisfaction Using Neocase HR Service Delivery
EE, a leading energy company, prioritized improving HR processes to boost employee satisfaction. Facing challenges with managing employee requests and inconsistent service quality, EE partnered with Neocase to transform their HR operations.
United Kingdom
Country
Telecommunication
Industry
15,000
Employees
£175,000 annual savings
KPI
Solutions
Automating and Simplifying HR Workflows
Neocase’s HR service delivery platform helped EE:
- Centralize HR requests on a single portal
- Automate complex HR workflows
- Increase transparency with SLA tracking
- Provide a seamless, user-friendly employee experience
Results
- Enhanced Employee Satisfaction and Efficiency
- With Neocase, EE achieved:
- Faster resolution of HR inquiries
- Improved service quality across global offices
- Increased employee engagement thanks to a simple, intuitive portal
- More time for HR to focus on strategic initiatives
Description
Challenges Before Neocase
- Fragmented HR request management
- Manual, time-consuming workflows
- Limited visibility on service performance
- Need for a better employee experience
Why Choose Neocase for HR Transformation?
Neocase empowers HR teams to quickly implement scalable, flexible solutions without heavy IT dependency. The platform’s drag-and-drop interface allows business users to adapt workflows rapidly as needs evolve.
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