Trainings & Certifications
Get the most out of Neocase Solutions in keeping your Administrators Certifications up-to-date with Neocase University.
See all training options
Training With an Instructor
Available Remotely or In Person
Session Multi Customers
Meet other Neocase Users by joining an already planed session about any area of Neocase: Core, Enterprise Portal, Business Process Management & much more…
Dedicated Session
Design a session adaptated to your needs and to your context with the Neocase Training Manager. Get precious insights on how to maximise your use of Neocase.
Discover the Online Training Platform
Available 24/7 and even offline
The Neocase Online Training Platform is a guided learning to get the most out of Neocase.
Each course walks your administrators through every part of the platform to help them navigate, discover, and maximize their impact with all of Neocase’s capabilities.
Access online lessons online, organized in categories to help your administrators scale up their use of Neocase.
Learn moreFeatured Trainings
Train Experts in your Team in all areas of Neocase
Business Process Management
Learn How to easily automate your processes with Neocase graphical workflow designer.
Self-Service Portal
Learn how to a create a personalized & empowering experience for your employees through a configurable interface.
Knowledge Base
Learn How to set an integrated & efficient Knowledge Base that will help you drastically reduced the number of requests.
Certifications
Keep your Teams up to date
Certification Exams
Neocase offers an official Certification for Administrators.
Your administrators are able to:
- Train in person or remotely with an instructor
- Train online and complete lessons, exercises and Quizzes
- Register to a Certification Exam on the Neocase Online Training Platform
- Take the Exam and get certified
Benefits
BOOST YOUR ROI
Get the most out of Neocase.
REMOTE & IN PERSON
Interactive Learning through Lessons, Exercises and Quizzes…
PRODUCTIVITY
Get your Team Ready to use Neocase & give them access to an online Knowledge Base.
24/7 AVAILABILITY
Take the online classes at your own pace.
Adaptated Content for Different Neocase users
Target which type of experts you want to train
Audience: Neocase Administrators, HR/IT project managers. Training available: Remotely, Face to face & Online. Duration: different based on the training session.
Objectives:
- Manage, supervise and administrate Neocase application as an Administrator, a Basic Administrator, an Advanced Administrator or a Functional Administrator.
- Understand and configure Neocase business processes.
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Understand and configure Neocase Enterprise Portal.
Audience: Neocase Administrators, HR/IT project managers. Training available: Remotely & Face to face. Duration: different based on the training session.
Objectives:
- Design and design and build complex business processes using the BPM module.
- Become a Knowledge Base manager.
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Manage and configure documents with the EDM module.
- Manage, monitor and administrate Neocase Enterprise Portal.
- Become a Neocase BI module expert and build custom reports.
Audience: FrontEnd Programmer. Training available: Remotely & Face to face. Duration: different based on the training session.
Objectives:
- Configure Javascript safely in Neocase
- Entirely customize the Neocase Portal
- Customize Real time dashboards and Analytics dashboards and apply them to the Neocase Back Office.
Audience: Agents. Prerequisites: None. Duration: This training is scheduled in 1 day. Training available: Remotely & face to face.
Objective: This training aims to know how to use Neocase Application and manage SSC daily activities.
What our lovely Customers say
“
Thank you, it helped us to upskill the agents and allowed to better distribute the tasks.
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It is impressive how Neocase is coming up with new initiatives and looking into future.
“What I liked most it that we could immediately apply the knowledge and the presenter is savvy with the system.”
