Tag Archives: customer experience

What’s a “Frictionless Workplace Experience?”

Leapgen recently published a list of 10 Trends and Predictions for 2018.  You can download it [...]

Balancing People, Process and Technology for a Great Customer Experience

Sometimes you have a customer experience that feels so good, you want to tell other [...]

Who’s looking out for the HR CSRs?

If you search Amazon for books on the topic of “customer experience,” you’ll find there [...]