Workday Certified Solution Partner

Workday has recognized Neocase as a Certified Solution Partner.  The Solution Tour below showcases the Integration.

 

Integration Overview

Neocase is a Certified Solution Partner with Workday providing Real-time Bi-directional Integration

Neocase has earned this certification by collaborating with Workday to develop a real-time bi-directional integration that meets the unique needs of our joint customers. This integration has been developed through Workday’s extensive Certification Program to ensure quality and consistency with Workday’s products and release cycles. This certification is indicative of Workday’s confidence in the Neocase technology, functionality, customer value and business acumen.

If you’re a member of the Workday Community, you can learn more on the Community’s Neocase Page

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Real Time Synchronization

The real-time data synchronization between Workday HCM and Neocase’s HR solutions results in a more personalized and productive experience that couldn’t be achieved with legacy interfaces.

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What this partnership means to Workday and Neocase Customers

With this certified integration, joint customers will be able to further improve employee experiences and increase service center productivity. For example, organizational and employee data changes made in Workday are automatically updated in real-time in Neocase. This enables service center staff to access updated, personalized employee records in Neocase’s self-service portal when handling a case. Additionally, documents created or captured within the case management process are automatically posted to the employee’s document file in Workday for convenient, centralized access.

When Neocase is integrated to the Workday environment, Workday customers gain new capabilities and business value:

 

Improved HR Service and Employee Engagement

The Case Management, Knowledge Base and Self-Service module in Neocase enable an organization to engage its employees through a higher level of service.

Self-Service and Knowledge Base content are personalized to the employee.  This personalization is made possible through the real-time integration of data from Workday to Neocase.

Increased Efficiency and Productivity in the HR service center

When employees and managers can find their own answers through self-service, HR professionals gain valuable time to invest in strategic work.

The automation within the case management solution further reduces the amount of manual administrative work for HR.  Documents created or captured during the case management process can be posted in real-time for centralized employee document storage in Workday.

Peace of Mind through a Future-proof Integration

An important tenet of this Workday Certification is that integrations be kept current with Workday release cycles, and that Neocase continues to add new features to the integration, to deliver greater functionality.  This means that over time, the combined Neocase-Workday solution will grow in business value.

 

 

 

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