Knowledge Base

Our HR Knowledge Base allows employees to answer their own questions, service center to train staff quicker and shorten call times.

Find out how else our Knowledge Base can automate your HR Service Delivery.

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Knowledge Base Solution Tour

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Neocase Hr Knowledge Base

Neocase HR Knowledge Base is designed to make it easy for any employee or manager to find the answer to their question quickly. Our Knowledge Base supports content in multiple formats, including video.

You can define your own topic structure, so users can also easily navigate the content if they choose. The content can contain deep links to smart forms and processes, so users can click directly from a policy document to a digital smart form, and begin a process. And that’s the kind of simple digital experience employees love!

Knowledge Base Key Benefits

  • 80% reduction in calls to the service center
  • Enhanced Employee engagement and satisfaction
  • Increased productivity by call center agents
  • Reduced training time for new agents
  • Improved search results enhances employee experience
  • Analytics optimize the use and value of Knowledge Base content

Over 80% Tier 0 Resolution Rate

A major objective of an HR Service Center is to reduce the number of cases that it receives and to maximize your Tier Zero Resolution. The best way to do this is by enabling employees to find answers themselves, by accessing a Knowledge Base through the Self Service Portal.

Knowledge Base Key Features

  • Searches made simple
  • Merged with Neocase HR Service Tools
  • Employee-centric and personalized by matching search results to multiple data points in employee’s record
  • Content management made easy
  • Fully-accessible through mobile devices
  • Supports importing existing content
  • Measure and improve Knowledge Base utilization
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Additional Modules for HR

The HR Knowledge Base module is fully integrated into HR Case Management, LiveChat and other modules which together comprise one comprehensive solution for your HR Service Center. To learn more about those other modules, click on the button below.

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You'll be happy you did...

  • We are the leading solution for integrated HR & Finance Service Delivery
  • We boost businesses’ productivity by 75%
  • and deliver cost savings of up to 50%
  • And with a 98% retention rate, our customers are as happy as we are