The Solution for Finance
Neocase FS Power is designed to address multiple challenges faced by a Finance Shared Service center and dramatically increase productivity, efficiency and the customer experience. It accomplishes this through an innovative suite of modules including a Supplier Portal, Finance Process Automation, Finance Helpdesk, SLA Management, Knowledge Base, Business Analytics, Neocase Connect and Supplier Engagement Management.
Lower operational costs
Reduce operating costs by automating processes across finance domains including Procure to Pay, Travel & Expenses, and Vendor Management.
Improve supplier relationships
by granting direct access through a Portal and Live Chat.
Improve process compliance while reducing the risk of fraud and payment errors
Increase control and compliance through better exception management and reduce contract leakage.
Improve Service Level compliance
Improve insight to finance operations through dashboards and analytics.
This is a Single Point of Contact for requests initiated by phone, CTI, Email, Portal and LiveChat enables Service Center agents to efficiently monitor, distribute and manage all requests and processes within the Service Center.
Finance Process Automation
This module enables process automation through pre-delivered and configurable processes for P2P, supplier onboarding, travel & expenses and more. Facilitates electronic document management. Facilitates electronic document management for invoices, purchase orders and contracts.
The Supplier Portal provides desktop and mobile access to the finance help desk through real-time LiveChat and delivers inquiry status, process smart forms, and the policy and procedure knowledge base.
Service Level Agreement management governs compliance with service levels and monitors process efficiency.
Analytics including dashboards and reports to monitor KPI’s and identify opportunities to improve process efficiency, cost reduction and supplier engagement.
Policy and Procedures Knowledge Base delivers relevant content to agents, suppliers, buyers and employees, without involving the service center.
Neocase Connect achieves integration with 3rd party ERP and P2P platforms for data exchange, end-to-end processes integration, screen integration and Single-sign-on.
Supplier Engagement Management
Supplier Engagement Management for measuring supplier, buyer and employee satisfaction, and identifying initiatives for improvement.