London, England, July 30, 2018 – Neocase Software, the leading cloud supplier of integrated HR and Finance Service Delivery Solutions, announces the implementation of HR Ready at Shop Direct.
Pre-configured HR help desk solution enables Shop Direct to digitalize HR service delivery in under 30 days.
Shop Direct, a multi-brand online retailer in the United Kingdom, transitioned from manual to digital HR service delivery in under 30 days. This rapid transformation was made possible through the HR Ready pre-configured HR help desk solution, and the “Ready2Go” implementation methodology of Neocase Professional Services.
Before implementing HR Ready, Shop Direct was manually tracking requests from its 3,600 employees using a combination of spreadsheets and paper documentation. The need to improve HR productivity while delivering a more consumer-grade employee experience drove Shop Direct to evaluate HR help desk offerings from multiple vendors.
ShopDirect ultimately decided on the Neocase HR Ready solution, because of its pre-configured best practices, its ability to be implemented in a short time period within its budget.
HR Ready is designed for organizations with limited resources that wish to offer their employees a more digital workplace experience while also providing their HR team the tools to operate more efficiently. HR Ready is a pre-configured solution, based on over 10 years of learned best practices and client needs. The solution includes a core HR case management solution, self-service portal, integrated knowledge base and preconfigured HR processes.
HR Ready is implemented using an agile iterative methodology, designed to deliver results quickly. For Shop Direct, this implementation included an integration with their Oracle HR platform and single sign on to the self-service portal for employees and managers, and the case management module for HR service representatives.
As Shop Direct hires more employees and matures into a more global HR shared service center, it can easily transition from HR Ready to the Neocase HR platform with advanced functionality and process automation tools.
According to Jerome Menard, Neocase Chief Technology Officer, “In partnering with Shop Direct, we succeeded in delivering a fully functional HR Ready configuration in 30 working days together with personalized settings. This fully validates the market’s acceptance of the HR Ready concept.”
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About Neocase™ Software Neocase® Software provides SaaS software solutions to HR and Finance Service Centers. Our clients use the solutions to improve their employee, customer and supplier experiences while reducing administrative costs through processes automation and workflow efficiencies. The solutions’ modules include collaborative Case Management, Business Process Automation, Electronic Document Management, Personalized Knowledge Base, Self-Service Portal and Analytics. Delivered in the cloud and leveraging the latest technological innovations, the Neocase® Software solutions integrate with core HR platforms including Workday (Certified Partner), SAP/SF, Oracle, and other third-party applications to achieve seamless user experience and automation. Recognized by industry analysts and currently supporting over 5 million employees across 180 countries, Neocase® Software is used daily by industry leaders including MGM Resorts, Bank of New York-Mellon, Smiths Group, Merck, Société Générale, Baker Hughes, World Bank, Thales Group, Renault, Air France, Canadian Tire, MAIF, Harrods, PSA Peugeot Citroën and many more.