Neocase HR Ready
An HR Service Delivery solution priced and ready for use today, and extensible for your needs tomorrow.
Some of the organizations we have helped transform
The Evolution of the HR Services Center
Neocase HR Ready
Your HR organization is at the stage where you need a service delivery solution that fits today’s requirements and budget, but future growth and expansion will likely present new technology requirements.
Neocase HR Ready is the answer. It provides the core features that all services centers need at an affordable cost. And it provides you with multiple options to incrementally expand the solution in the future.
Neocase HR Ready Benefits
- Immediate productivity gains
- Improved employee experience
- Rapid ROI with entry level pricing
- Out-of-the box HR Processes
- Pre-configured for fast go-live
- Comes with packaged services
Find out more about our HR Ready Modules
- Case Management
- Knowledge Base
- Self-Service Portal
- Satisfaction Survey
- Email Management
- Document Management
- Real-Time Dashboard
Collaborative Case Management
Capture and organize requests easily and efficiently. The collaborative Case Management tools in HR Power will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.
Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in HR Power delivers over 80% Tier 0 Resolution rate.
Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.
The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.
The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.
Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.
Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.
As your services center matures and your technology needs expand, you can incrementally add functionality, processes and integrations as you need them.
Additional Automated Processes
As you expand your scope of services, you can add more processes to the Neocase platform.
As you expand your service delivery into other countries and geographic regions, configurations can be extended to accomodate the changes.
This popular digital workplace access channel can be added whenever you’re ready.
Gain greater insight into your service activity through key performance indicators and identify areas for improvement through root cause analysis.
Neocase HR Ready
Neocase HR Ready is designed to support your service center in its initial stage of automation, and expand and adapt to your evolving requirements.
Neocase Corporate Overview
Learn more about Neocase Software as a company, including our mission, our technology leadership and our solution offerings.
Neocase HR Power
Neocase HR Power is a highly scalable HR Shared Services solution designed for large, global HR environments.