Neocase-Ready-2018

Neocase HR Ready is designed to support your service center in its initial stage of automation, expand but also adapt to your evolving requirements.

Plug and Play HR Processes

Your HR organization is at the stage where you need a service delivery solution that fits today’s requirements and budget, but future growth and expansion will likely present new technology requirements.

Neocase HR Ready is the answer. It provides the core features that all services centers need at an affordable cost. And it provides you with multiple options to incrementally expand the solution in the future.

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Grow your business faster with our HRIS modules

Collaborative Case Management

Capture and organize requests easily and efficiently. The collaborative Case Management tools in HR Power will enable your service center to tap into the right resources – both internal and external – to resolve even the most complex cases efficiently.

Integrates with

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Knowledge Base

Agents can access policy information in context, with less effort. The Knowledge Base plays a major role in HR Service Delivery. In fact, for many of the productivity gains that a Shared Service Center sets out to achieve, it relies on the Knowledge Base to deliver. The Knowledge Base in HR Power delivers over 80% Tier 0 Resolution rate.

Integrates with

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Self-Service Portal

Employees, Managers and HR Business Partners have access to the capabilities and information that makes each of them self-sufficient and productive. The Portal can be accessed from anywhere, at any time from virtually any device including tablets and smartphones. The personalization, configurability and accessibility of the Portal make it a practical and convenient tool for everyone involved.

Integrates with

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Digital Document Management

Neocase connectors automatically file documents collected within the case management process into enterprise document management (EDM) or ERP systems.

Integrates with

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Email Management

The Email Management module in HR Power includes a Rules Engine for processing inbound emails, and Email Template tools that dramatically improve agent efficiency, and employee experience through higher quality, consistent communication. Configurable email templates and rules automate outbound email communication, improving both consistency and efficiency.

Integrates with

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Real-Time Dashboard

Graphic SLA-oriented dashboards organize and pre-prioritize cases so agents can stay organized and focus on the right cases, completing them before their deadlines.

Integrates with

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Satisfaction Survey

The business of HR Shared Services is based upon two primary objectives: reducing the cost of service delivery, and increasing employee satisfaction. Measure employee satisfaction by configuring and distributing satisfaction surveys with the Neocase HR Power Satisfaction Survey module.

Integrates with

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Live Chat

Customers and suppliers enjoy the convenience of engaging directly with live agents through on-line chat. The Live Chat module in HR Power delivers consistency through tight integrations to the Employee Record, Case Management, Knowledge Base and Survey modules.

Integrates with

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