5 Factors that are changing HR Service Delivery

HR Service Delivery has evolved. What used to be all about efficiency, productivity and cost reduction is now equally concerned with the employee experience.

For years, HR Shared Service Centers proved their worth by reducing the cost to process HR transactions, and deliver HR services. But a number of factors have changed the conversation from one about the efficiency of the transaction, to a conversation about the satisfaction and delight of the employee. The purpose of this white paper is to examine how each of these factors can be opportunities for high-performing service centers to improve the employee experience.