Thales UK engages in HR transformation improving efficiency and strategic focus
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Overview
Over the last few years, Thales UK has transformed its HR organisation into a world-class HR shared services organisation to increase efficiency, improve employee satisfaction and provide a more strategic focus.
Thales UK is the UK’s second largest defense electronics supplier and is a part of the Thales Group, a global technology leader for the defense, security, aerospace and transport markets. In recent years, Thales UK has turned to an HR shared services model to support its 8,000 or so people in more than 40 locations across the country.
Results
Measurable ROI in record time
65% increase in productivity
Thales UK was able to demonstrate results quickly. Joe Ales, Global Director of HR SSC said: “In all, we recouped the cost of our investment in Neocase within six to twelve months.”
“We found Neocase to be not just competitive in terms of cost but also technically able to deal with the various demanding HR processes we have.”
Solution
- Case Management
- BPM
- Knowledge Base
- Self Service Portal
- BI
- Email Management
Challenge
Dramatically increase the efficiency of Thales UK HR agents and Employee Satisfaction.
The idea of moving Thales UK to a shared services organisation emerged in 2007 to enhance on the already established payroll shared services operation for the UK.
Requirements
Bring together all processes to enable both a self-service facility and a tiered approach to shared services.
A solution to increase agents’ efficiency Integration with existing systems: HR and payroll The ability to incorporate third-party HR providers